Topic-icon Plugin FAIL when doing 'AutoTune'

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11 years 2 months ago #52367 by imnlimited
Plugin is enabled, everything was fine before... I have never experienced this in the past year using JFBC on our site....

see: joxi.ru/wGrqWkgCGG1G2z

We make use of JCH Optimizer Plugin. When I change the settings to exclude JFBC .js file (see: joxi.ru/Ra2XLoQi4l0Z2g) then I still get the following error:

Test: Facebook Javascript library inclusion
Fail: Facebook Javascript library not found, but JFBCSystem plugin is detected. Please contact support if you experience issues.

see: joxi.ru/XYmEboDCMBbV26

I never had this in the previous version of JFBConnect. How can we make this work?
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Support Specialist
11 years 2 months ago #52370 by alzander
There's a lot of functionality that that check is looking for, not just that the jfbconnect.js file exists. On your page, the Facebook Javascript library is also missing. It should be present right after the opening body tag. It's a big block that's configured a little differently for each site. The main line the Autotune tool looks for is:
js.src = "//connect.facebook.net/en_GB/sdk.js";
That's not present on your site which means:
a) The plugin isn't enabled
b) Some caching is preventing the plugin from altering the page output
c) There's some other conflict with your system (uncommon)

I'd recommend disabling JCH entirely and anything else that may be altering the output. Then, run the checks again and re-enable things until it fails to localize the issue.

I hope that helps,
Alex
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