Topic-icon jfbconnect subscriber id not working

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11 years 2 months ago #52312 by philip719
Hi

I just bought jfbconnect and installed it working well the first. When I do an error check the second time, it say my id is not working please subscribe.

What can I do?
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Support Specialist
11 years 2 months ago #52316 by mel
I see that you have a valid subscription. You probably already have, but can you please log on to sourcecoast.com > My Account > My Profile and verify that your subscriber ID in JFBConnect matches the ID on the right side of the page still.

Also, I see that your first subscription expired on 3/24 and the new one started then. Can you open Autotune in the backend, go to the Facebook App tab, and click the refresh button? After that, what date shows in the Start tab for subscription status?

-Melissa
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