Topic-icon JFBConnect Remote Error Check | Error Code: 406 - Unknown Error

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I get this error message in the initial JFBConnect - AutoTune setup when checking for errors, any ideas...?

JFBConnect Remote Error Check
Checks performed on: www.mydomain.ca/yrac/
Error: Could not fetch page. Server returned:

Error Code: 406 - Unknown Error

If you unsure why you are seeing this error, please contact us and we can help.
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Support Specialist
11 years 3 months ago #51807 by mel
The 406 looks to be coming from mod_security for some reason. The full error message that's being returned is:

Not Acceptable!

An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.

Mod_security, in general, tries to prevent 'bad' requests (malicious, automated, and various other kinds). It may be detecting our tool is automated (not a real browser) and denying it. I'm not sure of the exact reason that mod_security is rejecting the request, but this may help you narrow things down. I tested your page with another automated checker which also had an error when trying to get your page as well:
www.internetmarketingninjas.com/header-checker/

I just manually checked your page and there were no errors that the Error Checker would have found. You should be good, but if you're running into any functional issues, just let us know.

Thanks,
Melissa
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I don't have a security module install when I look into my Joomla! modules...Not sure this is the same problem that I have...?

Will continue investigating / setup...

Tks

Ben
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Support Specialist
11 years 3 months ago #51821 by mel
Mod_security is not a Joomla module. It is installed on your server. You'll need to contact your server hosts to resolve it. As I said, though, if you're not having functional issues I would not worry about this for now.

-Melissa
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