Topic-icon "Warning!! Billing address was not updated!" display always!

Active Subscriptions:

None
, it always show the msg"Warning!! Billing address was not updated!" after finishing the deal successfully. How to remove it?

Joomla 3.3.4 + VM 3.0.4
The topic has been locked.
Support Specialist
11 years 3 months ago #51487 by mel
Please clarify the issue that you're having. I went to your webpage, and authenticated with Facebook and received no warnings.

* What URL are you seeing the warning on?
* What deal are you referring to? Completing a purchase in Virtuemart? If so, that wouldn't be related to JFBConnect functionality.
* Is this happening on login or registration using SCLogin or JFBConnect?

-Melissa
The topic has been locked.
Active Subscriptions:

None
HI Melissa:

Authenticated with Facebook logging in is OK, I mean the user who login in social network by using JFBConnect than completing a purchase in Virtuemart, it always show the message "Warning!! Billing address was not updated!"

If I login by normal account, it work our normally without and warning message.

In this way, I think the problem is from login by social network.

THANK YOU!

Jeremy
The topic has been locked.
Support Specialist
11 years 3 months ago #51490 by mel
Each user that logs in via a social network has a corresponding Joomla user account. For the FB user you are authenticating with, will you try logging in via it's corresponding Joomla user account and verify that the warning does not appear? My suspicion is that the data for the profile import is not bringing in the address. Since you're using automatic registration, the user is also not being prompted to input any missing field values, so they're still blank at checkout time. Let me know if you encounter the error in this case.

-Melissa
The topic has been locked.
Active Subscriptions:

None
Yes I am using the automatic registration for saving time, but the customer who login in via social network have filled the shipping address then did finish the purchase, so how come the field value are missing?


THANK YOU!

Jeremy
The topic has been locked.
Support Specialist
Is the user filling out a Billing Address anywhere? It sounds like those are separate addresses and all that's being filled out by the user is the Shipping Address.

We're not super familiar with the full checkout process of Virtuemart, so I'm not sure how much we can help with this. It seems like there needs to be a way to show the user their full information during the final checkout stage though so they can verify/enter their billing info.

I hope that helps,
Alex
The topic has been locked.