Topic-icon Like not always posting

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11 years 4 months ago #51010 by timmil
Hey Guys,

My client is getting really frustrated. I removed the share button because of the og-image issue where the image isn't being seen in the popup. So I resorted to using the Like button only. Sometimes it posts, sometimes it doesn't. This is huge. What can I do? These issues make me want to go work construction or something...

Thanks!

- site - lisafreeney.com/inspirational-quotes
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11 years 4 months ago #51020 by alzander
Replied by alzander on topic Like not always posting
Facebook displays the clicking of the Like button however it wants based on many factors. If it displays, it will only be in the user's Timeline. I would recommend clicking the Like button and going to your Facebook profile page. Under your cover photo, click the "View Activity Log" button. In there is a list of all activity that you've taken, which should include the Like button.

If it's in that listing, there should be a little pencil icon next to it which will say "Allowed on Timeline". That's all the permissions you can give to a Like button on your site. You can choose to force it on your Timeline, but it isn't guaranteed to show there.

Now, some things you can do to improve the chance of it showing in the Timeline are:
* Always have a large image set in the og:image tag. Facebook loves images.
* Always make sure the page is publicly accessible (not behind a registration/login block)
* Get more people to Like it

It may also show in the 'ticker' of activity for your friends to see and other places, but again, we don't have control of it.

If the Like doesn't show in the Activity Log, let us know, but my guess is that it will.

Thanks,
Alex
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11 years 4 months ago #51023 by timmil
Replied by timmil on topic Like not always posting
Alex,

Ok, I'm not seeing that anywhere...can you help me out? My client is freaking out.
I'm kinda disappointed as well. Please see the image and maybe point me in the right direction...

Thanks again in advance!
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11 years 4 months ago #51029 by alzander
Replied by alzander on topic Like not always posting
I'm a bit confused myself.

You can view info about the page that Facebook sees:
graph.facebook.com/740733476041579

You can get information about the Likes for that page:
graph.facebook.com/740733476041579/likes

It's definitely showing that I Like the page and two others but it's not showing in Facebook. However, I just tried from this site and I'm not seeing the Like show up in my own Activity Log. It's possible Facebook has either a) changed something, b) having delays in updating the Activity Log or c) broken right now.

I'm not sure what it is but, again, I'm seeing on this site as well. Your homework is to find another non-Joomla/JFBConnect site and click the Like button. See if it goes in your Timeline or Activity Log so we can compare.

Keep me posted on how that goes,
Alex
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11 years 4 months ago #51162 by timmil
Replied by timmil on topic Like not always posting
HI Alex,

I'm not coming up with anything. Seems that the like button doesn't post...but keeps that info within the site somehow...If you click like, then comment and hit post...then go back and click like again. The pop up window has the same info still in the status window...
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11 years 3 months ago #51180 by timmil
Replied by timmil on topic Like not always posting
-Also there has got to be a way to figure out the share thing...so that it pulls the correct image...I read some where about a different js code being used...any thoughts?
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11 years 3 months ago #51185 by alzander
Replied by alzander on topic Like not always posting
For the Like's, I'm not sure. I don't think your site is alone though and it seems like this is just how Facebook behaves now. Again, I'd recommend testing on other sites to see if you see the same behavior.

For the share button, on your site, I do see 2 og:image tags. The 2nd one is not from JFBConnect. I'm not sure what image you're seeing in the share popup, but the duplicate og:image tag could be letting Facebook decide that it can choose whichever one it wants. The other tag is:
<meta property="og:image" content="http://lisafreeney.com/templates/rt_anacron/images/logo/logo-og.png" />

I hope that helps, but keep me posted on whatever testing you do on other sites or what happens if you remove that extra tag.

Thanks,
Alex
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11 years 3 months ago #51186 by timmil
Replied by timmil on topic Like not always posting
Ok,

I actually added that image myself. RocketTheme had a different one there that got caught by socialdebug because it was too small. So I just copied over it with the big 1200 sq logo. Should I just delete that image altogether?
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11 years 3 months ago #51202 by alzander
Replied by alzander on topic Like not always posting
I'd recommend removing it. It's one less variable and option for Facebook to choose from. I'm not sure what you're seeing when you try to share since the button isn't enabled and I can't test. If that's the image appearing, removing that tag may help.

Of course, make sure the other og:image tag is large, but from my quick looks at a few pages, your standard image that JFBConnect is using looks to be sufficiently large.

Thanks,
Alex
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11 years 3 months ago #51203 by timmil
Replied by timmil on topic Like not always posting
Ok,

So yes, I deleted that image. I honestly have no idea where the standard image that JFBConnect uses is...

I did enable "Share" again. I also took this article:
lisafreeney.com/inspirational-quotes/99-uniqueness-of-others

I also added the Open Graph tag manually to the article:
{SCOpenGraph image=http://lisafreeney.com/images/quotes/inspirational-quote-lisa-freeney-12.jpg}

When I try to share, I get a blank screen in the popup. My guess is that since I deleted the logo.og file in template/mytemplate/images/logo that this is why.

If I go to the facebook debugger, it has three og:image lines...two of which are the correct one above, but the one on the bottom is still looking here:
<meta property="og:image" content="lisafreeney.com/templates/rt_anacron/images/logo/logo-og.png" /> Which is deleted...

Thoughts? I did force scrape just that page...but wondering what's going on. I don't know what the default image is from JFBConnect, and maybe there is a conflict there...
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