Auto Tune Problem

marara
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11 years 4 months ago #50890 by marara

Auto Tune Problem was created by marara

The same problem as this one.

www.sourcecoast.com/forums/jfbconnect/jf...-please-run-autotune

What Should i do?

Thanks in advance

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mel
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11 years 4 months ago #50893 by mel

Replied by mel on topic Auto Tune Problem

I do not see an active subscription for the account you are posting from. When your subscription expires, you are still able to use JFBConnect on your websites, but lose access to the Autotune Configuration Tool. JFBConnect will continue to work even if Autotune isn't able to run. As noted in that other thread, Autotune simply stores some information about your Facebook app and helps configure things for you. If you've already had it help set up your Facebook app and are having no app configuration issues, this should not be a problem for you. If you do want access to the Autotune configuration tool, however, you will need to resubscribe to JFBConnect.

-Melissa

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marara
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11 years 4 months ago - 11 years 4 months ago #50894 by marara

Replied by marara on topic Auto Tune Problem

Hi, thanks for the help.

My subscription expired in Nov 2014, and my problem now is that i changed the site from a subdomain to a domain and when i try to run Facebook, the autotune always make a mess in my facebook aplication, because it insist to save my old configurations, and not the new one.

I try to make new one in Faceboo App Tab, save the personalized, but when i open the facebook developers, the old configuration is saved again.

Are there any solution/sugestions?

Thanks in advance

PS. My 2 times subscriptions

11350 JFBConnect Completed 2014-05-16 21:31 2014-11-12 21:31 Inactive View details Invoice Renew
07174 JFBConnect Completed 2013-03-21 19:41 2013-09-17 19:41 Inactive View details Invoice Renew

Last edit: 11 years 4 months ago by marara.

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mel
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Support Specialist

11 years 4 months ago #50896 by mel

Replied by mel on topic Auto Tune Problem

As I mentioned in the first post, you will not be able to use the Autotune Configuration Tool to read or write settings to your Facebook application at all, unless you re-subscribe to JFBConnect again. Autotune does not attempt to automatically do anything to change your configuration, so please refrain from trying to use it to update any options. When you need to make any changes to your Facebook app configuration, you will need to go into developers.facebook.com and your app to change the settings.

-Melissa

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Auto Tune Problem