Topic-icon Can't Send app requests

Active Subscriptions:

None
11 years 4 months ago #50796 by evil
Can't Send app requests was created by evil
hello,
i'm triyng to send app request. i get the "success" notification but i can't see any request coming in my profile.

I have an ssl certificate of course.

any suggestion? thank you
The topic has been locked.
Support Specialist
11 years 4 months ago #50801 by mel
Replied by mel on topic Can't Send app requests
After sending the request, can you verify that it shows up in the lists for:
1. JFBConnect > User Map and use the appropriate Sent Requests or Received Requests column depending on how you sent it out/who received the request.
2. JFBConnect > Requests > Sent Requests link for the request you sent out and make sure the action appears there.

When logged into the Facebook profile, the only place that I could see that Facebook shows the request is up in the notification area when you click on the Globe.

Screenshot of when the user has already authenticated/approved my app:
File Attachment:


Screenshot of when the user has not authenticated/approved the app yet:
File Attachment:


Are you seeing anything in either of these places?

-Melissa
The topic has been locked.
Active Subscriptions:

None
11 years 4 months ago - 11 years 4 months ago #51151 by evil
Replied by evil on topic Can't Send app requests
Hi Melissa,
You mean this answer? (see attachment)
File Attachment:


File Attachment:


I sent the notification to my user but i didn't get the notify on facebook like you shown in your attachment.

thank you
Last edit: 11 years 4 months ago by evil.
The topic has been locked.
Support Specialist
11 years 4 months ago #51153 by mel
Replied by mel on topic Can't Send app requests
If the first screenshot is for the person that received the request, then that looks right. Can you click into that link "1" in the received requests column to make sure that it is the proper request. Likewise click into the "2" link from the second screenshot and make sure the To/From accounts look correct.

Also, please try changing the destination URL and the thank you URL in your request to a page that is on your website, not twitter. Looking at that screenshot it is for twitter.com/eventi_na. Let me know if that helps.
The topic has been locked.
Active Subscriptions:

None
11 years 3 months ago #51239 by evil
Replied by evil on topic Can't Send app requests
yes the user is mine but i didn't recive any request on facebook.
the thankurl is on our domine, the destination url si our twitter page.

the notification should suggest our users to visit our twitter account.

anyway i tryied with a new notification on our domain but without success.
The topic has been locked.
Support Specialist
11 years 3 months ago #51244 by mel
Replied by mel on topic Can't Send app requests
The destination URL definitely needs to be within your site. Facebook doesn't allow you to send users to unrelated sites to your own as that could be used for a lot of malicious behavior.

As to the request itself, please look in 2 spots on Facebook:
* The top 'world' icon which could have a red jewel icon indicating a new request
* In the left sidebar of Facebook under the "Apps" section. Your app name may be listed there with a '1' next to it indicating that a request has come in from your app.

Please let me know how that goes. If it doesn't work for you, let us know a page where we can test the request.

Thanks,
Melissa
The topic has been locked.
Active Subscriptions:

None
11 years 3 months ago #51257 by evil
Replied by evil on topic Can't Send app requests
I'm trying with a domain url, but i didn't get any notification.

I just sent a notification to your user so you could verify.
The topic has been locked.
Support Specialist
11 years 3 months ago #51263 by mel
Replied by mel on topic Can't Send app requests
Could you let me know which Facebook user you've sent the request to? Did you attempt this from the front-end or the back-end? If from the front-end, my test user does not have friends, so I would not be able to receive your request, unless you're referring to a different user. If from the backend, I'd de-authorized your application, so I wouldn't receive the request. We'd recommend testing this functionality from the front-end.
The topic has been locked.
Active Subscriptions:

None
11 years 3 months ago #51556 by evil
Replied by evil on topic Can't Send app requests
hi Melissa,
i tryied from the backend.

i sent to myself and to you.
In my case i didn't get the notification.

I will try from the frontend and let you know how it end.

thank you
The topic has been locked.
Support Specialist
11 years 3 months ago #51568 by alzander
Replied by alzander on topic Can't Send app requests
When you send a Request from the admin area, it's sent as an "App Request" as though it's come from the app itself. That is different than when a friend sends a request from the front end. For App Requests, those notifications show up in the "App" area of Facebook:
www.facebook.com/bookmarks/apps

There will also be a notification in the "Apps" sidebar area of your Facebook home page:
File Attachment:


I hope that helps,
Alex
The topic has been locked.