Topic-icon jReviews autotune issue.

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11 years 4 months ago #50794 by runrunrun
I receive this when I run error check for autotune.
I have verified that the plugin is enabled.

Test: JFBCSystem plugin is enabled
Fail: Not Detected! Please enable in the Site Config area of Autotune or in the Joomla plugin manager.

If the JFBCSystem plugin is enabled, but you still get this error, please check:
Your site is not in Offline Mode. If so, turn your site Online and re-run the Error Checker.
If you have a 'mobile template', disable it and re-test
Some templates have their own Facebook integration, and actively try to remove other Facebook extensions files. Try a different template.

No further tests can be run until fixed.
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Support Specialist
11 years 4 months ago #50799 by mel
Replied by mel on topic jReviews autotune issue.
Looking at the page source, I don't see any indication that JFBConnect is enabled on your site at all. Could you try temporarily disabling caching or any cache plugins (such as System - Cache) or JotCache to see if this helps? If it doesn't, you could PM me credentials to your backend so we can take a look.

-Melissa
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11 years 4 months ago #50802 by runrunrun
Replied by runrunrun on topic jReviews autotune issue.
PM Sent.
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11 years 4 months ago #50803 by runrunrun
Replied by runrunrun on topic jReviews autotune issue.
I figured it out.
Facebook app, page tab
Page Tab Default Name CANNOT HAVE SPACES.
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Support Specialist
11 years 4 months ago #50807 by mel
Replied by mel on topic jReviews autotune issue.
Glad you found the problem. Facebook is pretty picky on capitalization and spacing sometimes. Let us know if you run into any further issues.

-Melissa
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