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Topic-icon Easy-Tags Only Showing Text

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11 years 4 months ago - 11 years 4 months ago #50742 by kinbla
Hello,

Having a little issue with tags, not sure why. When trying to enable the JFBConnect Comments and Like settings to show on articles all that shows is the syntax text where I code is put within the article. Even when trying to use the Open Graph {JFBCAction....} syntax it does the same thing and just shows the text and not a button on the actual article. Is there a setting within JFBConnect that must be set to enable the easy-tags?

have attached

a photo with one of the articles showing the text.

Thanks
Last edit: 11 years 4 months ago by kinbla.
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Support Specialist
11 years 4 months ago #50743 by mel
Replied by mel on topic Easy-Tags Only Showing Text
I notice in those tags that you have two key=xxxx parameters. This is invalid, since the key parameter is a special option that we use for all of the easy-tags. The value can be set in the 'Social Tag Render Key' setting found in the JFBConnect > Social > Misc tab. This value is the only one that you should be setting in the tag. Please fix this issue and let me know if the tags will not render properly still.

Thanks
-Melissa
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11 years 4 months ago #50770 by kinbla
Replied by kinbla on topic Easy-Tags Only Showing Text
That worked, the key was the issue for the comments and like plugins now I am only getting the issue when trying to manually enter an open graph actions to articles with {JFBCAction id=.....} syntax.

I have attached another photo showing how I typed the action

it inside of the article.
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Support Specialist
11 years 4 months ago #50774 by mel
Replied by mel on topic Easy-Tags Only Showing Text
Depending on the editor in the backend for the article, I've seen Joomla add extra characters to the HTML. My suggestion would be to delete what you've typed (even if it doesn't look like there are any special characters), toggle the editor so you're directly editing the HTML, typing the easy-tag that way and then saving the article. I've definitely encountered this in the past myself, so let me know if this helps.

-Melissa
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11 years 4 months ago #50816 by kinbla
Replied by kinbla on topic Easy-Tags Only Showing Text
I toggled editors and typed it back in but get the same results. If thats what you meant for me to do.
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11 years 4 months ago #50818 by mel
Replied by mel on topic Easy-Tags Only Showing Text
Yes, that is what I meant. Could you PM me backend credentials and, if possible, FTP credentials as well in case we need to add some debugging statements to see what is going wrong with the parsing of the tag?
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11 years 4 months ago #50847 by kinbla
Replied by kinbla on topic Easy-Tags Only Showing Text
Okay, I will PM you credentials.
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Support Specialist
11 years 4 months ago #50889 by mel
Replied by mel on topic Easy-Tags Only Showing Text
The problem was that in JFBConnect > Social > 'Social Tag Admin Key' you set the setting as "key=XXXXXX". This is incorrect as you should only use "key=" in the actual easy-tag itself. I have corrected the problem for the setting. Now when you enter {JFBCAction id=1 key=XXXXXX text=I Use This}, it is parsed correctly. When I clicked the button, there were some errors in Facebook, so please make sure you configure the Objects/Actions correctly.

-Melissa
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11 years 4 months ago #50905 by kinbla
Replied by kinbla on topic Easy-Tags Only Showing Text
Thank you, it is working good now I was able to test on facebook.
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Support Specialist
11 years 4 months ago #50906 by mel
Replied by mel on topic Easy-Tags Only Showing Text
Good, glad to hear that resolved your issue.

-Melissa
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  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Easy-Tags Only Showing Text
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