Topic-icon Facebook API Error: This IP can't make requests for that application.

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I'm getting this error on 2 websites now and changed my APP ID and code for both , checked and changed IP addresses . Even though both websites have this error showing during auto tune both websites login to face book and other social media, still able to post to face book from the websites , any ideas ?

Error
Facebook API Error: This IP can't make requests for that application.

Facebook Application configuration could not be loaded. Please check your App ID and Secret Key
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Support Specialist
There are two issues:

This IP can't make requests for that application

I'd recommend removing any IP addresses that you have set up for any whitelists on the application. Don't set this up for now. The whitelists were causing problems with you other Facebook application as well. It's possible your IP address has changed since setting up the application, but any searching I've done for this error indicates the whitelist is the cause. If this doesn't help, let me know.

Secondly, there is an error on the page that will interfere with how JFBConnect operates "Fail: Another Facebook extension is installed, including the Facebook Javascript library, and may conflict." This means that another extension is including an older deprecated Facebook javascript library, all.js. In your private message you stated:

face book now has 3 apps setup, one for each website and one for jomsocial which is also on www.denttransformer.com .

This is probably the root of the Autotune issue (which might cause what you're seeing). When using JFBConnect, you cannot use JomSocial's facebook features, but should instead use their "Use SourceCoast's JFBC" option. If you have set an API key and secret key, you should remove it and enable the setting. If you disable JomSocial's FB functionality, but still are receiving the Autotune error, then you will need to look through other extensions that add the functionality. For example - JomSocial, K2 or your template.

-Melissa
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Hi Melissa;

Thanks for the fast reply and helpful information. I removed all IP's from both face book APPS and run auto tune again, problems are now gone. Weird as the IP numbers were there since day one and still the same IP" , so maybe face book doesn't like to see HTTPS and IP's ?

Other issue with Test: Facebook Javascript library inclusion
Fail: Another Facebook extension is installed, including the Facebook Javascript library, and may conflict.

I deleted API from jomsocial and set it to JFBC and still getting the error
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Hi Melissa;

Your good !! found the problem, it was an extension called fast social share, that did work great but, I just disabled the plugin and so many other plugins and that was the last one. Run auto tune about 8 times and finally hit the nail on the head. Thanks :=D


Test: JFBCSystem plugin is enabled
Pass
Test: Facebook Javascript library inclusion
Pass
Test: Checking for known-conflicting extensions
Pass
Test: Checking if Debug Mode is enabled
Pass
Test: Checking HTML structure
Pass
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Hi Melissa;

It doesn't end, now all my face book tabs don't work, give an URL longer than a country mile when you click on anything, website tab, twitter, instagram etc
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Support Specialist
While you aren't getting errors for Autotune anymore, can you make sure you re-run the Facebook Application configuration portion of it, as this is a new site? Look at the recommendations under each tab and see if there are any glaring issues or recommendations, especially under the page tab and canvas areas.

Also, can you attach some screenshots to the thread to illustrate what you mean?
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Last 4 hours trying to get every face book page and group I admin to open apps like twitter, instagram etc. ,none of the page tabs work, even review tab or photo tab and all social media. I had to delete every app within each page and re install each app back for every page and group I admin. And cannot open any of the apps, as admin on each page or group. I have to switch over to my own name to view or open any apps. This is so mixed up now, lol
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Support Specialist
I'm not sure what you actually mean by the above. Are you saying when you go to your Facebook Page directly it's not working, or are you testing something in JFBConnect or your site itself?

Generally, if you're doing the "Use Facebook As" option in Facebook and loading content "as" your Facebook Page and not your user profile, you'll run into various issues.

Alex
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I use to have my website canvas tabs on 4 face book pages , now the face book tabs for my website canvas is missing on 2 pages , both those are the pages assigned in my apps , I know the pages load on face book, one is apps.facebook.com/denttransformerpdr/ and the other is apps.facebook.com/dentrepair/ so it is these 2 pages that are minus website tabs, and icons, Dent Transformer and Dent Repair Toronto
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Hello;

Think I have narrowed down this face book page tab canvas problem. Had to log-in to both of my websites admin and JFBConnect extensions , click into page tab canvas, select a different template from display template option, save and select Your Page Tab application appears to be setup properly. To add it to your Facebook now, click here. It opened a blank page, then I opened face book as personal page and that blank page then gave me a drop down menu to add it to every page that I admin. Then I went back into page tab canvas and set the display template back to default. Now if i am logged into face book as business manager and click on those page tabs from the two that were missing tabs i get a very long URL string and white page, but if i switch to my personal name and view the two face book group pages i can open both website tabs within the groups as it should work on the canvas.
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