Topic-icon Facebook API Error: name lookup timed out

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11 years 4 months ago #50579 by aestela
Installed the component and run the autotune.
Just entered FB api & secret .... and save reports this error:

Facebook API Error: name lookup timed out
Facebook Application configuration could not be loaded. Please check your App ID and Secret Key


i double checked the right id and secret were entered.

Any help?
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11 years 4 months ago #50581 by alzander
That error is thrown when your server is unable to look up the IP address for Facebook.com or SourceCoast.com. That could be due to a mis-configuration issue or a firewall/security software on your server.

You should contact your hosting provider and let them know that your server needs to make outgoing connections using PHP, those connections need to be able to be over https (secure) and that you're trying to connect to at least the following domains:
https://api.facebook.com/
https://www.sourcecoast.com/
I hope that helps, but if you need more assistance, just let us know.

Thanks,
Alex
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11 years 4 months ago #50584 by aestela
Right.
I did the 1st installation on a test server... and it seems to have some connectivity issues.

Done on the production server and it worked! Thank you.
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Support Specialist
11 years 4 months ago #50590 by alzander
That's great to hear. If you do run into any other issues or have any questions, just let us know.

Finally, if you haven't already, please consider leaving a rating and review for JFBConnect or our support on the Joomla Extension Directory:
extensions.joomla.org/extensions/extensi...l-display/jfbconnect

Thanks,
Alex
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