Log in | Register
  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Facebook Feed Disappearing on Page Refresh

Topic-icon Facebook Feed Disappearing on Page Refresh

Active Subscriptions:

None
9 years 3 months ago #50364 by timdav1
I have a Facebook Page feed in a module on the far right of the page at www.independentsportsnews.com/harbour-towers-headlines

Upon first view of this page, the feed show fine. But if one refreshes the page it disappears for the most part, although there is some coding there that shows up in all white text.

If delete the sites cache and refresh the page the feed shows up again. We use Jotcache for caching pages, but always have and this module worked fine under it originally.

Any ideas what is causing this behaviour?

Thanks!
The topic has been locked.
Support Specialist
9 years 3 months ago #50373 by mel
After refreshing the page, it doesn't look like our JFBCFan Easy-tag is being translated to the correct Facebook code properly. Make sure that you order the JotCache system plugin after the JFBCSystem plugin. Any caching plugins should be ordered later.

However, let us know if the plugin ordering is already correct.

-Melissa
The topic has been locked.
Active Subscriptions:

None
9 years 3 months ago #50499 by timdav1
I rearranged the order of the plugins so that it is the first of the system plugins and the problem persisted.

I turned jotcache off and the problem went away, so it certainly is a caching thing. Any other suggestions?

Tim
The topic has been locked.
Support Specialist
9 years 3 months ago #50500 by alzander
After you re-arrange the plugins, you'll need to clear the JotCache cache so that things are re-cached properly with the new ordering.

That should get you going, but if not, let us know.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
9 years 3 months ago #50596 by timdav1
The complete cache on this site is deleted every 15 minutes. The problem remains.
The topic has been locked.
Support Specialist
9 years 3 months ago #50598 by alzander
What page should we be looking at now to see the problem? The one you linked to above comes up with a 404 and I'm not seeing the feed or code in the page anywhere. Navigating to other pages doesn't show either as well.

Either way, we know this is a caching configuration issue from what you stated above. We'll gladly try to help however we can, but we don't know how JotCache works or how you have it configured. I'd recommend going through all your JotCache settings or possibly contacting their developers to determine what it's doing.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
9 years 3 months ago #50653 by timdav1
Sorry about the broken URL. Our client asked for their full name in the url so we changed it. I've fixed it so it works - and redirects to www.independentsportsnews.com/harbour-towers-hotel-suites

I thought one thing to try would be to turn caching on in the module as well, but I don't see an option for this in the module. I know that Jotcache works with some kind of connection to the native Joomla cache system. If the module did have a caching option do you think that might make a difference?
The topic has been locked.
Support Specialist
9 years 3 months ago #50660 by mel
We don't do any caching for that module. Would you mind PM'ing me credentials to your backend so I can poke around to investigate? Just use the envelope icon under the avatar to send the message.
The topic has been locked.
  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Facebook Feed Disappearing on Page Refresh
From the Blog
Facebook | Twitter | LinkedIn | Blog RSS