Topic-icon Points are not added when add a Facebook comment

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9 years 6 months ago #47776 by none
Hi,

Maybe I missed something but I can't see if I get point in Alphauserpoints when I comment something by Facebook.
When I post dont tick the "Also post on facebook" option.
Facebook Comment New - Alphauserpoints plugin is enabled and I set it to 5 point.

Social/Misc/Alpha User Points Integration is Enabled
Social Profiles - Alpha User Points - Enabled
System - AlphaUserPoints - Enabled
Alphauserpoints 1.9.7
Joomla 3.3.6

Thanks
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Support Specialist
9 years 6 months ago #47798 by mel
We've also seen the strange behavior of not getting points depending on whether the 'Also post on Facebook' option is selected and are looking into it. Facebook notifies JFBConnect when a comment has been made, and we're not being notified in this case. Therefore, we think it's probably a Facebook bug right now.

-Melissa
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9 years 6 months ago #47799 by none
HI Melissa,

To be honest I have never even tried to tick the 'Also post on Facebook' option yet. The website is in test mode and I didn't want to show my "test comments" on Facebook.
But if it work with ticked this option then it is more than good for me. I dont really want to give points if the user didn't tick this option. I just didn't know why Im not getting points or what Im missing.

Could you confirm it once you found out please?

Thanks
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Support Specialist
9 years 6 months ago #47800 by mel
So here's the exact behavior I am seeing from my tests:

1. The first time a comment is made on the page and if the 'Also post on Facebook' is checked, we are not getting the notification that the comment was created. Also, the comment doesn't show up on the page until you refresh.
2. If the that setting was unchecked for the first time the comment is made on the page, we will get the notification and the points will be awarded.
3. Any subsequent comments (whether the setting is checked or not), we will also receive the notification and the points will be awarded.

So, it seems to only be on the first comment, but I'll keep looking into it.
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9 years 6 months ago #47801 by none
Ok, so if the option was unchecked you still get points... that doesn't sound good to me. Because now I dont get any points at all.
Furthermore. I haven't seen any rule for facebook share. Did I miss something or "Facebooks Share" rule doesnt exist?
I can give access to my admin in private if that helps to investigate what's going on.

I have the newest Alphauserpoints 1.9.10 installed
Joomla 3.3.6
JFBconnect 6.2.2

Thanks
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Support Specialist
9 years 6 months ago #47805 by mel
We've submitted a bug to Facebook about the first comment on the page not firing the notification. You can follow the status here by clicking subscribe on the following page: developers.facebook.com/bugs/587981444640952/

Facebook doesn't notify us in any way whether the 'Also post on Facebook' setting is enabled, and there's no way for us to detect this.

There is not a notification trigger available for Facebook Share. However, we do support awarding points for Facebook Likes.
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