Topic-icon Can not configure the component

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12 years 7 months ago #37872 by fredericosr
Please help me to configure the component. I do all the settings following the video lecture from your site but this appeared the following error message below:
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JFBConnect Remote Error Check
Checks performed on: mepassaai.com.br/

Warning: Issues were found with your site. Please check all tests below and correct any warnings or errors.

Test: JFBCSystem plugin is enabled
Fail: Not Detected! Please enable in the Site Config area of Autotune or in the Joomla plugin manager.

If the JFBCSystem plugin is enabled, but you still get this error, please check:
Your site is not in Offline Mode. If so, turn your site Online and re-run the Error Checker.
If you have a 'mobile template', disable it and re-test
Some templates have their own Facebook integration, and actively try to remove other Facebook extensions files. Try a different template.

No further tests can be run until fixed.

If you are having issues, please ensure your Facebook Application does not have the "Sandbox Mode" setting enabled. You can check that setting in the Facebook Application Area in the "Basic" section.

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According to the error message that appears I performed all the checks and they are all correct.

If you need to enter the backend of the site to check the settings in the next message you step access.

But I would like to learn the

reason of this error and how to fix it

Please help me.
The topic has been locked.
Support Specialist
12 years 7 months ago #37882 by alzander
Your site is Offline Mode. The Remote Error checker has to download your home page, and when it does that, it's getting the Offline version. You'll need to make your site "Online", even briefly, to run the Error Checker tool.

I hope that helps,
Alex
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