Topic-icon Facebook API Error: An unknown error has occurred.

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Hello,

I am trying to update this component on a joomla 2.5 website . Every time it throws an error "Facebook API Error: An unknown error has occurred" . Any ideas what this error means ? I have configured all fields as per recommendations suggested , the app is not in sandmode, the website is not offline ... confused !

Please help!
Regards
Sergiu Canschi
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Support Specialist
12 years 8 months ago #37102 by alzander
Sergiu,
Try the following:
* Logout of Facebook.com
* Go to your site and click the Login with Facebook button
* Try to login with a Facebook account that is an administrator of your Facebook Application (not necessarily an admin on your Joomla site)
That should hopefully show a better error message.

If not, please go into Autotune in JFBConnect and:
* Go to the FB App section and hit 'Refresh'. Make sure your settings are all up-to-date.
* Run the Error Check tool to look for any issues.

I hope that helps, but if not, let us know, and we can investigate further.

Thanks,
Alex
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