Autotune not working

Can you double-check that your subscriber ID is correct from the My Account -> My Subscriptions area of this site and what you've entered into JFBConnect? The last autotune check I see from this account is from August 20th using v4.3.3 (and that check failed as well).

Let me know if it seems correct and I'll gladly investigate further, but I'm not sure what would be wrong.

Thanks,
Alex

Please do send the super admin details. To do so, please using the mail icon under my picture to the left. We'll gladly take a look.

Thanks,
Alex

Thanks for the credentials. When I try to run Autotune, I'm seeing the following error messages at the top:

Facebook API Error: couldn't connect to host
Facebook Application configuration could not be loaded. Please check your App ID and Secret Key

That's indicating that there is something preventing outgoing connections on your server to other servers. cURL (the PHP functions that make the outgoing calls) appears to be working, but there's a firewall or other security feature that's preventing calls to Facebook itself.

When testing, I also couldn't access the JFBConnect -> Overview page. On that page, we make a quick call to Facebook to load some stats. Is that loading for you? If not, it re-enforces the idea above that something is preventing these outgoing calls that are very necessary for Facebook functionality.

Thanks,
Alex

Mainly, check to make sure outgoing calls are allowed in general. Your server will need to be able to contact:
api.facebook.com
api-read.facebook.com
graph.facebook.com
www.sourcecoast.com

You may need to look into server logs as well as there's a lot of different things that could be blocking the connections from PHP configuration options (though I don't think that's it from what I could tell), Apache settings or server security/firewall settings.

I hope that helps get you started, but let us know anything you find and we'll help how we can.

Thanks,
Alex