COM_JFBCONNECT_UNABLE_TO_RETRIEVE_USER

I'm not sure. I just clicked the Login with Facebook button at the top of your site and was properly logged in. Under the main photo area was the following message:

Perfil de facebook correctamente conectado

I also received the new user email as expected.

From my quick test, everything worked as it should. Can you tell me if you're seeing this with all users, or just a specific test user? If it's just one user, does it happen on different browsers or Operating Systems as well, if you can test?

Let us know any details you can.

Thanks,
Alex

Fernando,
It's not an issue we've heard of before and should not be common. There are checks we do in JFBConnect to ensure the user is properly logged in to Facebook. The error message you're seeing is showing that something is wrong with the user's Facebook cookie that's been stored on their browser. The cookie is stored by Facebook and is used by JFBConnect to validate the user and get information from their profile. If that cookie is invalid, that would be why that message is displayed.

That problem is uncommon and not something that should happen normally. It can usually be fixed by logging out and logging back into Facebook and can almost always be fixed by closing and restarting your browser, clearing your cache, or by letting the cookie automatically timeout which happens after a little time.

I hope that helps explain. If you find a regular pattern of how to recreate the problem, we'll gladly investigate more.

Thanks,
Alex