Topic-icon Cannot create object in OpenGraph

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12 years 10 months ago #34468 by andcha1
I have had this problem since I downloaded the site but I didn't have the time to spend on figuring this out.

Everytime I try to create an object it take me to a blank page and then I am banned from the server for a few min. Any ideas?
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12 years 10 months ago #34471 by alzander
Not sure. What kind of security are you running on the server? There's nothing that I can think of that would be a 'violation' of any firewall when you try to save, and the object creation isn't anything too special.

If you can let us know what is banning you (Akeeba Admin Tools, Apache mod_security, another firewall/security product, etc) and any information from a security exception log as to what may be causing the ban, that would greatly help.

Thanks,
Alex
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12 years 10 months ago - 12 years 10 months ago #34472 by andcha1
I wish I knew... i am not very savvy when it comes to this stuff... Let me know what you need and I can get it for you.

Are there any specific settings that I should ask the web server to adjust?
Last edit: 12 years 10 months ago by andcha1.
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12 years 10 months ago - 12 years 10 months ago #34474 by andcha1
I just asked my web server to:

* Temporarily disable mod_security
* Provide the security log which will explain the exception that's being raised so we can look into it further and try to change what we're doing.

Hopefully this information will be useful.
Last edit: 12 years 10 months ago by andcha1.
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12 years 10 months ago #34482 by alzander
I think that's definitely the right course of action. Not sure why mod_security would cause that problem, though I know I remember hearing another user mention something similar about 6 months ago. It's definitely not common, and I'm not sure we ever had a great resolution when it happened before. We did make some minor adjustments to our form afterwards though and haven't heard of it since..

Hopefully the log will help us narrow things down.

Thanks,
Alex
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12 years 10 months ago #34501 by andcha1
Disabled mod_security, all is working now.

Thanks!
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Support Specialist
12 years 10 months ago #34509 by alzander
Andrew,
Fantastic. Glad that got you going. Not sure what mod_security may not have liked about our configuration area. There's certainly nothing nefarious going on there.

Anyways, should you need anything else, just let us know.

Finally, if you haven't already, please consider leaving a rating and review for JFBConnect, or our support, on the Joomla Extension Directory. It certainly isn't required, but is very appreciated:
extensions.joomla.org/extensions/social-...ook-integration/7215

Thanks,
Alex
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