Topic-icon Rebuild the site ...

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13 years 1 day ago #33719 by albsan
Rebuild the site ... was created by albsan
I have rebuild my web site and set yor compo.
Now works very well but I'm not able to configure: "Configuration Information - Application Name: - Site URL:- Site Domain(s):" and so the open graph object and action are unusable. ... I receive this message "Facebook Application information not found. Please run AutoTune to fetch your settings"

I've finish my subscription period so I can't use autotune. There is a way to manually set the configuration to fetch the data above?

Many thanks
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Support Specialist
13 years 1 day ago #33724 by alzander
Replied by alzander on topic Rebuild the site ...
Alberto,
There's no way to run Autotune after your subscription expires. The configuration tool is part of your subscription and it's always being updated based on changes in Facebook and the latest release of JFBConnect.

If you want to manually configure your application, you can do so in the Facebook App Developer area. In there are all the settings that JFBConnect uses.

The warning messages that you see in the admin area can't be removed without running Autotune, but they shouldn't cause you any issue. If you really want those to go away, you'd need to copy the #__jfbconnect_config table from your 'old' site to your new one. That will import all your previous settings, including the last values stored from Autotune. That may be the best way to go for making sure everything is configured the same, but that's up to you.

I hope that helps explain,
Alex
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13 years 14 hours ago #33748 by albsan
Replied by albsan on topic Rebuild the site ...
I've done all suggested .. but I still retrieve this ... "Error: Information is required about your Application for Open Graph to function. Please run Autotune configuration tool. to fetch your settings."
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13 years 9 hours ago #33751 by alzander
Replied by alzander on topic Rebuild the site ...
Alberto,
Open Graph configuration does require Autotune to have been run. It needs information from your Facebook Application in order to properly trigger the Open Graph Actions.

When you copied the settings from your old database tables in #__jfbconnect_config to your new tables, that's all that's required as that would take the old Autotune settings to the new site. When you're on the JFBConnect Admin Overview page, is the information about your App properly showing in the top left? If not, that indicates the Autotune settings were not properly copied.

I hope that helps get you going, but if not, let us know.

Thanks,
Alex
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