Topic-icon Open Graph Connectivity issue

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13 years 2 weeks ago #33290 by geraldkiii
Hi,

We are trying to connect the site with Facebook timeline so that the users activities will be posted on the Facebook timeline... we set almost all the settings and try to add one action but that is not working... can you please help us why we get error..

I have attached the snap shot as well.. please have a look for reference...

Thanks


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13 years 2 weeks ago #33291 by alzander
Our attachments feature is having some resizing issues, which are hopefully fixed now. Because of that though, I couldn't read the image you attached. Can you upload again or let us know the error message you're seeing?

Also, please let us know how you've configured the object and action type so we'll understand what you're trying to accomplish. If possible, a link to the URL where the action should trigger would help a lot as well to actually see the HTML JFBConnect is inserting on the page.

Thanks,
Alex
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13 years 2 weeks ago #33292 by geraldkiii
Please check this link.. and do you have an demo link so that we can check the administrator section how you have define the actions...

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13 years 2 weeks ago #33331 by alzander
The 2 errors mentioned above should be relatively easy to fix, but we may need to see a gallery page from your site to actually understand what JFBConnect is inserting into the HTML to ensure the proper solution.

For now though, the 2 messages mean the following:
* An Active Token is Required: That simply means the user doesn't appear to be logged into Facebook when the action is being triggered for them. Are you sure you've clicked the Login with Facebook button and haven't logged out of Facebook.com in a different tab at some point before actually uploading the photo?
* Unknown Path Components: This means that the Open Graph 'type' value that JFBConnect is setting isn't being detected properly for your page. You can set the type by creating an Object for the albums in JomSocial, which I'm assuming you've already done. To test what Facebook sees, use the Facebook Debug Tool . Once there, make sure there are no errors, duplicate tags, and that the type is what you set in our Open Graph configuration section.

Hope that helps, but if not, let us know an album URL and we'll help investigate further.

Thanks,
Alex
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