Topic-icon image from article not shown in facebook post

Active Subscriptions:

None
11 years 1 month ago #32356 by dandro
The article " www.oostendseverhalen.be/verhalen-in-het...ouwen-zen-ottoo.html " has his own image. When I share this article on facebook I never can select this image to be shown. (this is the case for all articles ...). It's not working in singele article view and in blog view.
The topic has been locked.
Support Specialist
11 years 1 month ago #32360 by alzander
Danny,
Do you have the Open Graph - Content plugin installed and enabled on your site? That should automatically insert the first image from the article's text as the Open Graph image tag.

If that's enabled, can you let me know how you're adding that image to the article? Is the image inserted into the WYSIWYG editor, or are you using the "Intro Image" or "Full Text Image" settings in the article editor area? The Open Graph plugin doesn't currently support those fields, but will be updated to support that soon.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
11 years 1 month ago #32363 by dandro
Hi, The opengraph content pluging is installed and enabled. I use the tiny MCE editor. Images are uploaded and added trough the button "add immage" below the article editor area. I don't think I'm using "Intro Image" or "Full Text Image" settings. But I still don't get the correct image ...
The topic has been locked.
Support Specialist
11 years 1 month ago #32403 by alzander
Danny,
I'm not sure why the image wouldn't be inserted properly then. Would it be possible to provide us a set of Super Admin credentials so we can get in and see how things are configured and how the image is being inserted into articles so we can understand better?

If so, please Private Message me by clicking the arrow under my name (<
) and hitting the mail icon.

Thanks, and we'll get you going,
Alex
The topic has been locked.
Support Specialist
11 years 1 month ago #32649 by alzander
Danny,
Thanks for the admin credentials. I just tried to investigate this issue. Unfortunately, I can access your admin area, but the front-end is returning a server error for me right now.

This happened the first time I visited the site and I did not make any configuration changes. I'm not sure what's wrong, but hopefully it's a temporary issue. If the site is up again, let us know and we'll gladly investigate the problem above further. If you think the site is down due to JFBConnect for any reason, let us know what may have changed and we'll help there too.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
11 years 4 weeks ago #32706 by dandro
Hi,

Apparently the site has been hacked. A site with much less add-ons is now back online. But the question I have with JFBC remains. The image of an article is still not shown in a facebook post. Could you please look at it again. Login credentials I sent you by mail are still vallid.
The topic has been locked.
Support Specialist
11 years 4 weeks ago #32720 by alzander
Sorry to hear about the problems on your site. That's never fun to deal with.

As for the image issue, the Open Graph - Content plugin was installed, but wasn't published. I went ahead an published it, and things seem to be working well now. The proper og:image is being inserted. Facebook is recommending that you use a larger image, but that's something you can take care of. For more information on what Facebook 'sees' about your page, use the tool below:
developers.facebook.com/tools/debug/og/o...ouwen-zen-ottoo.html

Hope that helps, and best of luck,
Alex
The topic has been locked.