Topic-icon Posting comments to Facebook not working

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13 years 2 months ago #32045 by Morimoto
Hi Alex,

I am trying to get comments entered into the K2 comments section to automatically post to Facebook and I'm not having any luck. I thought it might have to do with how I set up Open Graph and I read one of the other threads on Open Graph where you were suggesting that it's the wrong approach.

I had this working before on version 4.0 but with 5.0 I can't seem to get it to work.

Site: liddlebuddie.com comments are in the Workbook sections.

I have things configured so that when a visitor enters in a new comment, it has to be approved first before being published. Even after I approve the comment, it doesn't publish to Facebook.

How can I make this happen?
Thanks,
Miles
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13 years 2 months ago #32093 by Morimoto
Why am I not getting a reply to my support post? Is this not a support issue or should I be on another thread?
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13 years 2 months ago #32099 by alzander
Miles,
Sorry for the delay in responding. I had to do a little looking through your page to try to understand exactly what you were looking to do.

I believe you mean you want the following:
* A user leaves a comment in K2
* The comment is moderated and approved by an administrator later on
* You then want the comment to post on the user's wall.

Unfortunately, that's not possible right now. For what you're looking for, you would want to use Open Graph Actions, as those are meant to post to a user's FB Timeline when they take an 'action' (like commenting) on your site. However, JFBConnect doesn't currently support posting an action after it's been moderated. You could configure our Open Graph Actions to post immediately when a user posts a comment if moderation is off. If you'd like help configuring that, just let us know.

If that doesn't help, or explain any more details, can you let us know a bit more about how you had it working in JFBConnect v4? There aren't any differences that would have made posting after moderation work there, so I guess we'd need more information on what you were doing previously to make it work.

Thanks,
Alex
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13 years 2 months ago #32102 by Morimoto
Hi Alex,

I had just turned on 'Moderate' in the v.5 comments in because of the spam and 're-Captcha' being hacked.

I just removed the 'Moderate' and also set K2 to auto-publish on the Comments within K2, but I'm still not seeing the postings go to my Facebook account, so yes, a little help would be appreciated if you could point me in the right direction to get comments automatically post to my Facebook wall.

I've watched your Open Graph video and read through the documentation, set up a JFBConnect Open Graph Object and Action, but I don't think I have it right because it's still not posting.

I have Open Graph Action set to 'Built-In FB Action' checked, Published: Published, Basic Settings-Unique Action: One Time Only, Multiple Action Frequency: 1 day, User can disable: Yes, Automatic Action Type: Manual, On Page Load Timer:15

Also, in V.4 there was the ability to insert and see 'Friends' on your website through JFBConnect. Is that not supported anymore through FB?
Thanks,
Miles
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13 years 2 months ago #32112 by alzander
For the auto-postings using Open Graph Actions, you're settings above sound right. You'd mainly want to check that:
* Your Object has a type of 'article' and is a built-in FB object
* Your Object has the proper K2 category selected
* Your Action is associated to the K2 'Object' you created.
* Your Action type is likely *not* a built-in FB action. You should have created a custom action, like "comment" and should be using that. I'm not sure what action type you've set above though (you didn't mention it).

Beyond that, things sound ok. Is anything posting in the Open Graph Activity Log of JFBConnect?

Thanks,
Alex
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13 years 2 months ago #32119 by Morimoto
Ok. I checked the configuration you suggested and now in the JFBConnect Open Graph - Activity Log I am getting the following error: '(#10) Application does not have permission for this action'. Before I changed a couple of settings that you suggested, I was getting 'Unknown path componetns: /likeliddlebuddie:'

It's still not posting to the FB wall but I'm not sure where the permission has to be set to allow this to happen. Any suggestions?
Thanks,
Miles
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13 years 2 months ago #32126 by alzander
The permission prompt likely means that your application is not properly asking for the publish_stream or publish_actions permission when the user is logging into your site.

Looking at your site, it looks like you added permissions to the "Additional Required Permissions" configuration area of JFBConnect. However, you used a carriage return (enter-key) between two permissions. You should enter them as comma separated instead, like:
"manage_pages,more_permissions"

Also, you don't need to add "publish_actions". JFBConnect will automatically request that if required.

Hope that helps,
Alex
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