Topic-icon Sclogin

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11 years 2 months ago #31233 by gildas
Sclogin was created by gildas
hello,

i configure the Sclogin on my site and set it up with the image link (full domain path), it work fine with chrome but with IE9 and Firefox 18.02 the popup windows is in the background and can not be accessed.

link for the site -

please advice.
thank you
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11 years 2 months ago #31239 by alzander
Replied by alzander on topic Sclogin
I don't see a login button anywhere on there. I viewed the actual HTML and couldn't find any reference to our custom image login button or anything else that would help me track it down on your home page. Can you tell me where I should be looking?

Thanks,
Alex
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11 years 2 months ago #31289 by gildas
Replied by gildas on topic Sclogin
sorry abut that i replay by mail....
it is back on and you can see the problem.
buycycle.co.il
thank you
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Support Specialist
11 years 2 months ago #31296 by alzander
Replied by alzander on topic Sclogin
I just tried with Firefox. When I click the blue button, the normal Facebook login popup appears normally for me on top of the other content.

Can you check to make sure you don't have any popup blockers or other add-ons for those browsers that may be interfering with normal operation?

Thanks,
Alex
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11 years 2 months ago #31309 by mikdas
Replied by mikdas on topic Sclogin
Thank you for your replay,
The problem is allso on IE9 and not only on fire fox, they both install on win 7 64bit, i notic that on 32 bit i dont have the problem ....
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11 years 1 month ago #31446 by alzander
Replied by alzander on topic Sclogin
Miki,
Sorry for the delay in getting back to this. We've now tested with Firefox with 2 different computers, a Mac and a Windows 7 PC. Additionally, we tested IE on the Windows computer. In all cases, when we click the blue login with Facebook button, the authentication popup from Facebook that asks for email address and password both appear correctly and in front of your website.

Have you tested with other computers? Can you let me know:
* Is it the Facebook authentication popup that is going behind your window, or is it some other popup that you aren't seeing?
* If you move your browser window, can you see the popup correctly?
* Can you try turning off any add-ons or extensions you have enabled for Firefox and IE and try again?

We've simply never heard of this issue from anyone else, and we can't recreate. My best guess is that it's an add on to your browser (or a malware protection software) that's trying to hide those popups.

Thanks,
Alex
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