Topic-icon Like button dissapeared

13 years 3 months ago #31185 by elef
Like button dissapeared was created by elef
Like buttons dissapeared and activity module shows nothing if i'm not logged in facebook
When i logged back on facebook all appears back again
These problems appears after upgrade to jfbconnect 5 (tested on 4 sites with same problems)
www.eleftheriaonline.gr
when user is not logged in fb
File Attachment:


File Attachment:

when user is logged
File Attachment:

File Attachment:
The topic has been locked.
Support Specialist
13 years 3 months ago #31203 by alzander
Replied by alzander on topic Like button dissapeared
Can you link to specific pages with that issue? On your home page, I'm not seeing the G+1 buttons or where the FB Like button should be at all. My guess is that those images were from other interior pages.

As for the Activity module, Facebook has changed things a little recently with how that functions to more fine-tune the Like's/recommendations that are presented. Can you try removing the "Domain" setting in the module parameters and test again? That should then properly show activity from your App_ID.

Let us know if that fixes the Activity module and let us know more about how to see/test the Like button.

Thanks,
Alex
The topic has been locked.
13 years 3 months ago #31212 by elef
Replied by elef on topic Like button dissapeared
i have no social icons on home page
only on k2 articles and categories
check this www.eleftheriaonline.gr/politismos/synen...575-nick-cave-ellada (k2 item view)
and www.eleftheriaonline.gr/politismos/synentefkseis-parousiaseis (category view - i have fb like only not g+ or twitter)
i had similar problem with early version 4 and now again with 5
same problem with another joomla installation (same latest joomla & k2 versions):
www.eleftheriaonline.gr/notosport/footba...76-ethnikos-meligala
with activity feed module no change with or without domain
The topic has been locked.
Support Specialist
13 years 3 months ago #31220 by alzander
Replied by alzander on topic Like button dissapeared
Elef,
There's a few odd things happening, and I'm not sure what's causing them. I don't think JFBConnect is the issue at all though, but will try to help diagnose as best as we can.

Testing with www.eleftheriaonline.gr/politismos/synen...575-nick-cave-ellada , if I try to create a Like button for your page using the Like Button Creation Tool from Facebook, it doesn't show up there either. If you put any other URL in, like www.sourcecoast.com, it does show the Like button. So Facebook seems to dislike that page for some reason.

If I run your you page through the Facebook Debug Tool , it's reporting a warning that some of your images are too small. JFBConnect is inserting the XL size image for your article, which is correct. K2 itself is adding the S (small) size image, which doesn't meet Facebook requirements. You'll need to contact K2 to determine how to fix, or remove, that Open Graph setting.

Hopefully, just fixing that warning will work. I'm not sure why the Like button won't show otherwise. It's definitely on Facebook's end though since the Like creation tool doesn't work either (which has nothing to do with JFBConnect).

Finally, in your blog view, I can't see the Like button either in addition to the missing Google+ and Twitter buttons. The Like button is missing, I think, for the same reasons as above. The G+1 and Twitter buttons are likely disabled in the Social configuration settings of JFBConnect. Check the view options for the Blog View and make sure that the G+1 and Twitter buttons are enabled.

Hope that helps,
Alex
The topic has been locked.
Support Specialist
13 years 3 months ago #31221 by alzander
Replied by alzander on topic Like button dissapeared
Oh, I forgot, we're looking into the Activity module issue right now. Will hopefully have an answer for you soon.
The topic has been locked.
13 years 3 months ago #31224 by elef
Replied by elef on topic Like button dissapeared
thanx for quick answer
in block view i'ts our choice not to use g+ & twitter
the small image fb warning and the 3 images Small, XL & default instead of 2 (image + default) presented after k2 and jfbconnect 4 upgrades the same day so... i don't know which upgrade was responsible... but i think this is not the problem
but on the other joomla installation with the same fb like problem there is NO fb small image warning on debugger
check this: www.eleftheriaonline.gr/notosport/footba...76-ethnikos-meligala same problem after jfbconnect upgrade to 5
the only warning is (i don't know how to fix it) : The meta tag on the page was specified with name 'author', which matches a configured property of this object type. It will be ignored unless specified with the meta property attribute instead of the meta name attribute.
sorry for bad english...
The topic has been locked.
13 years 3 months ago #31225 by elef
Replied by elef on topic Like button dissapeared
the small image problem fixed from k2 settings and the small image warning is gone but...
the problem with the dissapeared like button still remains
the XL image on debugger still apears twice on Joomla 1
Joomla 1 installation: www.eleftheriaonline.gr/koinonia/astynom...oskikletistis-kompoi
Joomla 2 installation: www.eleftheriaonline.gr/notosport/footba...76-ethnikos-meligala
same problem
The topic has been locked.
Support Specialist
13 years 3 months ago #31246 by alzander
Replied by alzander on topic Like button dissapeared
Elef,
I just checked both the pages you linked to above and they appear to be working now. I think fixing the issues above may have done it and then it just required a little time for Facebook to re-scan the pages.

Check again and let me know if you're still missing the buttons, but from my end, I see them in Chrome without any issue.

Thanks,
Alex
The topic has been locked.
13 years 3 months ago #31256 by elef
Replied by elef on topic Like button dissapeared
When i'm logged out of facebook fb like button still missing
Another problem after jfbconnect 5 upgrade:
pages with subscribe module gives fatal errors
Fatal error: Call to undefined method JFBConnectFacebookLibrary::getUserId() in /var/www/vhosts/eleftheriaonline.gr/httpdocs/modules/mod_jfbcsubscribe/mod_jfbcsubscribe.php on line 20
The topic has been locked.
Support Specialist
13 years 3 months ago #31259 by alzander
Replied by alzander on topic Like button dissapeared
Did you upgrade the JFBCSubscribe module when you upgraded JFBConnect? You can tell the version in the Overview page of JFBConnect. If it's out of date, either use the Joomla Update Manager or install the updated file from the package you downloaded from sourcecoast.com.

As for the Like button, I have one thing for you to check. Can you go to the FB Developer Area , click into your App and go to "Advanced". Check the "App Restrictions" section and make sure there are *no* restrictions on your app. My only guess right now is that somehow you've limited your app. If you're unsure, please post the 5 or so settings you have there so we can check how you have things configured.

Thanks,
Alex
The topic has been locked.