Topic-icon no post any status on FB after registration

Active Subscriptions:

None
13 years 3 months ago #30842 by french150
Hello. I setted the post/wall section on the component settings but when user do the registration, no any status is inserted on his FB timeline.
Why?
The topic has been locked.
Support Specialist
13 years 3 months ago #30856 by alzander
Try removing the URL and image link and see if a simple text status message will post.

Other than that, when you click the Login with Facebook button, is there a separate popup that requests permission to post on behalf of the user? Make sure you enable that permission.

Alex
The topic has been locked.
Active Subscriptions:

None
13 years 3 months ago #30867 by french150
Hello. I did as you suggested me but nothing. I want ask you:

1) the image link must contain the path of image in this way: images/myimage.jpg or the complete url?
2) the image must have a particular size as width, height...
3)You wrote "Other than that, when you click the Login with Facebook button, is there a separate popup that requests permission to post on behalf of the user?". Are you referring about the permission that user must give to post status on his FB timeline during FB registration? If it is so user allowed it. However there is any way to prevent user to deny this permissions during FB registration? I want that status of user registration is posted always on user FB timeline always.

I attach you the screenshot of my post / wall settings so you can check.

Thanks

Best regards
File Attachment:
The topic has been locked.
Support Specialist
13 years 3 months ago #30879 by alzander
1) The link for both the image and URL should be your full url: yoursite.com/link-to-image.jpg. The domain should also be the same as your application. In other words, don't try to post an image from a different site or use a URL link to a different site.
2) The minimum dimensions I believe are 100x100px. I'd recommend something even larger, over 200x200px though as Facebook gives larger images more priority.
3) There should be a 2nd popup that appears that asks the user for permission to post on their behalf. It's not in the first popup that appears. The 2nd popup *can* be declined by the user. There is no way to force the user to allow posting to their feed on their behalf. That would be against Facebook's terms of service.

Hope that helps. If you still have issues, let us know. We'd need to be able to see the front-end of your site though to test if something may be configured wrong.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
13 years 3 months ago #30882 by french150
Hello. I can give you my backend data access so to check the configuration and test it to. How can i give you?
The topic has been locked.
Support Specialist
13 years 3 months ago #30885 by alzander
Please Private Message me the credentials. You can PM me by clicking the arrow under my picture <
and hitting the mail icon.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
13 years 3 months ago #30895 by french150
I sent you by PM.
Best regards
The topic has been locked.
Support Specialist
13 years 3 months ago #30931 by alzander
Thanks for the access. I was able to investigate and debug a few things. The problem may be with a slight change in how Facebook authenticates user's recently. Our upcoming v5.0 release, due out later this week, should hopefully fix this problem.

When the 5.0 release comes out, you'd need to add "publish_stream" to the "Required Permissions" box in the "Facebook API" tab of the Configuration area of JFBConnect. Going forward, we'll no longer automatically request that permission for posting automatically to the user's wall. Facebook's latest Terms of Services state that you should only post to a user's wall without them explicitly approving the post. We are working on a revised method that will show the user the registration wall post ahead of time to fully abide by their updated terms.

Everything else seems right with your configuration and the requested permissions are properly showing up during registration.

Please just wait a few days, upgrade to v5.0 and then test again. Hopefully, that will resolve everything, but if not, we'll gladly help how we can.

Thanks, and sorry for the troubles,
Alex
The topic has been locked.