Topic-icon Normal Registration Issue

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13 years 3 months ago #30776 by php.jfbconnect
Hi, I am using CB 1.8 with joomla 1.7
When users login for the first time then some fields are shown to the user along with some extra fields like 'zip code' etc. which are not listed anywhere.
Also even if user fills the required fields then these are not showing in the profile.
And please don't say its not 100% compatible with joomla 1.7.

Thanks in advance.
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13 years 3 months ago #30784 by alzander
Replied by alzander on topic Normal Registration Issue
JFBConnect isn't 100% compatible with Joomla 1.7. Most features are, and frankly, you shouldn't run into too many issues. However, regardless of our compatibility, I'd highly recommend you upgrade to Joomla 2.5. There's massive security problems with Joomla 1.7, and even up to Joomla 2.5.2. If you're running a site that's 'important', we'd recommend using the one-click updater and moving to Joomla 2.5.

With all that said, the extra fields are likely not related to your Joomla version. My guess is that you have the User - Profiles plugin enabled in Joomla, which can add extra fields to registration. Disable that, or set the fields in that plugin to not show during registration.

Hope that helps, but if not, let us know.

Thanks,
Alex
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13 years 3 months ago #30811 by php.jfbconnect
Thats not the issue. That plugin is already disabled.
Should I share my credentials for you to look into this ?
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Support Specialist
13 years 3 months ago #30820 by alzander
Replied by alzander on topic Normal Registration Issue
Sure, please Private Message them to us. We'll gladly look to see what we can. I can't guarantee that my answer won't be to upgrade Joomla though.

You can PM me by clicking the arrow under my name <
and hitting the mail icon.

Thanks,
Alex
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13 years 3 months ago #30951 by php.jfbconnect
Any success Alzander ? The home zipcode, pin code, user type etc after facebook login are not the same as in registration form.
Hope to hear from you sooner.

Regards,
Atul
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Support Specialist
13 years 3 months ago #30969 by alzander
Replied by alzander on topic Normal Registration Issue
Atul,
I just tried to log in to your site. In the admin area, I don't see JFBConnect under the components menu at all. Is JFBConnect installed on your main site? There's a subdomain site I see in Autotune, but when I go there, I see a JError issue and can't load anything.

Thanks,
Alex
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13 years 3 months ago #30980 by php.jfbconnect
Hi,
You can just check this link : ykvideo.com/administrator/index.php?option=com_jfbconnect
Thanks.
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Support Specialist
13 years 3 months ago #30989 by alzander
Replied by alzander on topic Normal Registration Issue
Why is the menu not there? That's an indication that there was a problem with installing JFBConnect in general, and something that should be fixed as well. Are other extensions installed that don't show up in the menu? It's difficult to diagnose the problem when there's obviously issues with either JFBConnect, or your installation in general.

I did get to look through the settings a little bit, and I'm not sure where those fields are coming from. Additionally, at first, you mention that the fields aren't listed anywhere and shouldn't be shown:

When users login for the first time then some fields are shown to the user along with some extra fields like 'zip code' etc. which are not listed anywhere.

Then, you mention that the fields aren't properly imported:

The home zipcode, pin code, user type etc after facebook login are not the same as in registration form.

What are you looking to solve? Do you know where those fields come from? If not, what profile are you expecting to see them in?

My best suggestion now would be to check if you created a template override for our registration form in /templates/<YOUR_TEMPLATE>/html/com_jfbconnect/loginregister/default.php. If that file is there, rename it so our unmodified file is used. Otherwise, re-install JFBConnect and see if that possibly fixes the problem.

Let us know about the menu issue and what you're looking to fix, and we'll look into it more.

Thanks,
Alex
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