Installation issues.

rwlazlo
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13 years 3 months ago #30753 by rwlazlo

Installation issues. was created by rwlazlo

Hi, I just uploaded the component and received few errors/warning after doing so;

COM_JFBCONNECT_FB_API_ERRORError validating application. Cannot get application info due to a system error.

and

JFBConnect Remote Error Check
Checks performed on: soccerrefereeusa.com/
Warning: Issues were found with your site. Please check all tests below and correct any warnings or errors.
1.Test: JFBCSystem plugin is enabled◦Warn: JFBConnect System plugin is including code 2 times on your page. This is usually caused from a mal-formed HTML document with multiple , , and/or tags. This should be investigated and fixed!

2.Test: Facebook Javascript library inclusion◦Warn: Another Facebook extension is installed, including the Facebook Javascript library, and may conflict.

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alzander
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13 years 3 months ago #30761 by alzander

Replied by alzander on topic Installation issues.

Both errors are related to the same issue. You have an errant closing head tag in the HTML of your page.

If you open the source code HTML of your site, and search for /head you'll see the 2nd one in a block that looks like:

<tr>
    <td align="left" valign="top"><div class="easyscript"><link href="http://soccerrefereeusa.com/css-slider/style.css" rel="stylesheet" type="text/css" />
<script src="http://ajax.googleapis.com/ajax/libs/jquery/1.4.0/jquery.min.js"></script>
<script src="http://soccerrefereeusa.com/js-slider/desSlideshow.js"></script>
<script language="javascript" type="text/javascript">
    $(function() {
        $("#desSlideshow1").desSlideshow({
            autoplay: 'enable',//option:enable,disable
            slideshow_width: '160',//slideshow window width
            slideshow_height: '610',//slideshow window height
            thumbnail_width: '250',//thumbnail width
            time_Interval: '4000',//Milliseconds
            directory: 'http://soccerrefereeusa.com/images-slider/'// flash-on.gif and flashtext-bg.jpg directory
        });
        $("#desSlideshow2").desSlideshow({
            autoplay: 'disable',//option:enable,disable
            slideshow_width: '160',//slideshow window width
            slideshow_height: '610',//slideshow window height
            thumbnail_width: '250',//thumbnail width
            time_Interval: '4000',//Milliseconds
            directory: 'http://soccerrefereeusa.com/images-slider/'// flash-on.gif and flashtext-bg.jpg directory
        });
    });
</script>
</head>   <----------------------------------------- HERE
<body><div id="fb-root"></div>
<script type="text/javascript">

There's another /head (that looks correct) at the top of the page.

Having 2 closing heads will severely screw up browsers and search engines. Additionally, it's confusing the heck out of JFBConnect and causing the issues that our Error Checker is looking for.

I'm not sure where to begin looking for the problem. It could be an issue with your template or an extension. Hopefully, the above gets you started on looking though. If you need more help, just let us know.

Thanks,
Alex

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alzander
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13 years 3 months ago #30762 by alzander

Replied by alzander on topic Installation issues.

Oh, one quick thing to test is simply try changing your template. If the extra closing head tag goes away, that's a good sign (though not a guarantee) that it's a template issue.

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rwlazlo
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13 years 3 months ago #30777 by rwlazlo

Replied by rwlazlo on topic Installation issues.

If given back end credentials are you able to fix it maybe? I am not that well oriented with html.. Also, since I installed the FB Login, I am unable to upload avatar pictures and any files within Kunena forum. All else seem to work ok. I had it integrated yesterday.

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alzander
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13 years 3 months ago #30826 by alzander

Replied by alzander on topic Installation issues.

I wouldn't know where to begin, honestly. It's not really a HTML issue specifically. Something on your site (an extension, your template, etc) is adding that in there. It's a matter of narrowing down what add-on is causing the problems. To do that, you'd need to switch templates as recommended above and see if the extra head tag goes away (or the Error Checker passes). If not, try disabling modules.

The Javascript directly above the extra closing head tag is for something called js-slider. I'd try disabling that as well and see if it goes away.

Unfortunately, I don't know your site nearly as well as you do, so narrowing things down would have to be done on your end to figure out where the issue lies. It's not just a matter of going to a specific file I can tell you about and removing a tag. I don't know where the problem is being caused off-hand, just the effect that it's causing.

Hope that helps explain,
Alex

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