Topic-icon Open Graph Actions - Submit failure issue

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11 years 3 months ago #30211 by buztan
Well, perhaps rather foolishly I decided to delete everything and start again. Having done that I find now that I still don't get the pop up on the sites web pages. The action is recorded in the JFBC log page but now nothing is showing on the test users log activity on Facebook.

Here is info for testing :

Log into Facebook with test account
Go to www.punya.co.uk and log in using the Login with Facebook button on the left hand side
Click on the Menu item 'Therapies' then 'Reiki'
This should trigger the posting to Facebook after 15 seconds

Test account:
Open Graph Test User
email This email address is being protected from spambots. You need JavaScript enabled to view it.
p/w Dt47-m2A
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11 years 3 months ago #30263 by alzander
Buzzy,
I'm not sure what's happening, but a core function of Mootools (the Joomla Javascript Library) that we call isn't working on your pages. We use the 'fade' function to show the popup. On your site though, when we call that function, there's an error message that says:

Uncaught TypeError: Object [object Object] has no method 'fade'


However, if I load your page with a different template by adding ?template=atomic to the URL, the popup works as expected. I'm not sure what's causing the problem, but I'd recommend either disabling modules and plugins to see which one is interfering with the Mootools library. Hopefully, you can narrow it down to one other specific extension and then we can help you figure out where the conflict is coming from.

Hope that helps get you started,
Alex
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11 years 3 months ago #30304 by buztan
OK fixed the web site issue and now I do get the pop up on the site web page but it still does not show up in the Facebook activity log even though I get everything ok on the my web site (pop up shows, the user account has the activity listed and it shows in the admin log on the web site) ?
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Support Specialist
11 years 2 months ago #30476 by alzander
Buzzy,
Please check out the thread below.
www.sourcecoast.com/forums/jfbconnect/jf...e-no-fb-activity-log

Basically, Facebook is providing conflicting information about the news.reads action right now. All their documentation states to use it. However, a bug report response says that built-in actions shouldn't be used anymore. It makes no sense, and we're waiting for clarification.

Hope that helps,
Alex
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11 years 2 months ago #30489 by buztan
Thanks for the reply. It explains it thanks but of course doesn't really help, but that's a Facebook issue ! I guess the good news is I probably have it all set up and working correctly configuration wise, but the bad news is after all that setting up it might now be something you can't do any more!

I have noticed that even though I run the 'auto tune' I still get the message on Facebook developer that my app needs to be updated to the "Feb '13 breaking changes" and am guessing it is all linked to this issue?

Many thanks for all you help and feedback so far.
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Support Specialist
11 years 2 months ago #30549 by alzander
Buzzy,
No problem for the help. Fortunately, Facebook re-opened the bug report from the other thread and clarified their position. It sounds like news.reads will start functioning again soon, but will display differently than they do now. That's not terribly surprising, but we're still unhappy with how the change was [not] conveyed.

As for the breaking change migration, not sure either. The change went into effect fully today, so it's on either way. Again, it shouldn't change the behavior of your app. Test, as always, but you shouldn't run into any other issues.

Thanks,
Alex
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