Topic-icon xxx likes an artilce on xxx (link)

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13 years 4 months ago #29805 by gblackburn
once I "like" an article from the website URL - it posts to FB just fine. However, it says "xxx likes an article on xxx". Shouldn't the link be to the main url (www.xxx.com/article) not (apps.facebook.com/evervolve)?

Thoughts?
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13 years 4 months ago #29810 by alzander
You'll need to go into your Facebook Application settings in the Developer Area . Once there, click "Edit Settings" and click the 'X' in the top right of the "App on Facebook" section. That will disable your Canvas integration, but should make the link appear correctly.

The Autotune configuration tool currently configures your App Canvas area, which is something we'll be making optional in the future.

Hope that helps,
Alex
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13 years 4 months ago #29816 by gblackburn
I cant tell if it worked. The like button does not close and when it does nothing happens on FB.
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13 years 4 months ago #29817 by gblackburn
I noticed to that the "Like" button, when working - pops up quickly and disappears. I then get a confirm link with no information. I attached some snapshots and how it looks on FB

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13 years 4 months ago #29818 by gblackburn
I give up. Cant get ANYTHING to work. I have been working on this for 8 hours and now nothing works - should it be this difficult?
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13 years 4 months ago #29819 by alzander
No, it shouldn't be that difficult. There's a few possible causes for your problems:
1) You just added Facebook functionality to your site. Depending on the site and content, it can take a few days for Facebook too truly allow Like's to be clicked. That's because they want to scan a lot of the pages and check for malicious, spammy, or otherwise 'bad' content. Until then, the Like button will 'unclick' itself immediately, which is what I think you were mentioning was happening on some pages. A partial solution to this is to run some of your pages through their Debug Tools:
developers.facebook.com/tools/debug
That will manually fetch and have Facebook scan the page and should make the Like button work on that page (if there are no errors reported). It will also help them in their effort to get a warm, fuzzy feeling about your site in general.

2) The confirm popup usually occurs on sites/pages where there has been spammy/malicious content detected in the past. Facebook shows the confirm button to make sure that the user wasn't tricked into clicking the button (or didn't really click it at all). If your site never had Like buttons on it, that's probably not the case for you.

Hope that explains, and hopefully, the debug tool will help you get a few pages going while the rest are slowly (and automatically) checked out by Facebook. Let us know if you have any other issues though.

Thanks,
Alex
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13 years 4 months ago #29821 by gblackburn
Thank you for the response. I will wait and see what happens. I can't imagine it is a spam issue as the site is not live yet. It was password protected until today.
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13 years 4 months ago #29822 by alzander
Yup, if your pages were protected, so Facebook couldn't see them, that would be a sign to them of something 'odd'. As they start to see the pages are public and can see some of the contents, their automatic restrictions will start to relax.

Again, the Debug Tool above should fix things on a few targeted pages (like your home page or other test pages), and the others should fall in line afterwards. Feel free to let us know in a few days if you're still having issues and we'll gladly help look into the matter further.

Thanks,
Alex
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13 years 4 months ago #29924 by gblackburn
I did notice that about some articles just show the link to the URL (show in previous post attachment). Could this still be the Facebook Crawl issue?

Glenn
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Support Specialist
13 years 4 months ago #29933 by alzander
The best way to know if it's a crawl issue is to run your page through their Debug Tool:
developers.facebook.com/tools/debug

Check the settings it shows in the report (title, description, image). If those are set, then the Like button should show more information than just a title. Using the debug tool will update that info immediately though, so you'd want to test again to see if the info you want is then showing.

If not, let us know a Like button on a page that has less info than you'd like and we can test from there.

Thanks,
Alex
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