server error 500 just on JFBC overview & opengraph page

If you're seeing that on the Overview page, it likely is a cURL issue where it's trying to check for the current versions. Can you go to the Autotune section of JFBConnect (index.php?option=com_jfbconnect&view=autotune&task=default) and make sure the Basic Checks on the right are passing? cURL can be installed, but still disabled on the site or blocked from a firewall or other security configurations.

If that still doesn't help narrow things down, my best guess is that your server won't allow Joomla to override the error reporting setting. You can check that in PHP Information section of the System Information section of Joomla. In there, search for "display_errors" and "error_reporting" and make sure that the Local Value is "on" and "6143".

Let us know if that helps narrow things down,
Alex

Very odd. Would it be possible to private message us some super admin credentials to get into your site to diagnose the issue further?

Thanks,
Alex

Oliver,
Thanks for the credentials. There's definitely something wrong with the loading of our version information from SourceCoast.com, but I'm not sure what it is. I installed extPlorer, For some reason, the main file I want edit can't be edited. I'm trying in a few different ways, and the changes never take. I even tried through JFUploader, but that wouldn't let me save and the uploading ability would keep the .php extension.

If you could, please edit the /administrator/components/com_jfbconnect/assets/sourcecoast.php file. In the __construct function, you'll see:Please try changing that to (XML2 to just XML):If that doesn't work, there's other ways we can disable the version checking altogether, but frankly want to know if that works. If so, that will help us narrow down the overall problem.

Thanks,
Alex

Oliver,
Just wanted to let you know we haven't forgotten about you. We've done a lot of debugging on your site (Thank you!) and narrowed it down to a communication issue between your server and our CDN provider, CloudFlare. We have a support ticket into them to help diagnose where the failure is occurring. If they can't help, the solution will be to remove them entirely and verify that the issue goes away. It may take a few hours to hear from them and, hopefully, get a solution going. Disabling things will take about 2 days, but we're optimistic that won't be necessary.

We'll let you know what we find out. It may take another day or so, but we should be able to get you going soon.

Thanks for your patience and access to the server to diagnose things.
Alex

Just wanted to update you. Today, we completely disabled CloudFlare from our DNS registry. I went into your admin area, and everything seems to work beautifully now.

Please test and let us know if you run into issues. We're working with CloudFlare to understand the cause and hopefully come up with a solution, but for now, that's not your problem

Thanks for your patience, and good luck,
Alex