unable to connect to sorcecoast

When you installed it 3 days ago, did you have any issues configuring it then? We haven't changed anything on our end for the autoconfiguration tool over the last few days, and we don't block IP addresses in general for just this reason.

Has anything changed on your server? If you don't have a firewall, the other common problem is a mis-configured DNS that isn't allowing outgoing lookups of server addresses.

I'd ask your hosting company (or test if you can) if your server can ping or do an nslookup for sourcecoast.com. If not, that's an issue on the server end.

Let us know how that goes. If you still can't get it, we can try to take a look at the Joomla admin area, but there's not much we'd be able to do there other than check settings.

Thanks,
Alex

Michael,
Is it possible to give us Super Admin access to the site? We'll need to do some debugging to understand what's going wrong with the connection. We have thousands of connections successfully made to Autotune every day, so I'm not sure where the problem is, but we'd love to get to the bottom of it.

If so, you can Private Message me the details by clicking the arrow under my picture (<----) and hitting the mail icon.

Thanks,
Alex

Michael,
Thanks for the message with your credentials. We got in and did some testing and can easily recreate the issue, of course. I then installed extPlorer, which lets us edit some of our files. Strangely, the changes I was making weren't taking. We'll have to do more investigation to see what's going on, but it's strange that our edits aren't appearing right away and it also makes it pretty difficult to test.

Do yo know if you have any caching or anything special going on on your site that might be hiding code changes or optimizing things or whatever.. anything would help as I'm a bit dumbfounded right now.

Either way, we'll test more and let you know what we find.

Thanks,
Alex

Michael,
Did some more testing tonight and still very dumbfounded. There's nothing that I think re-installing would do. If possible, I'd love it if you could send a question to your host. Basically, I made an edit to the entry-point of the administrator area of JFBConnect. The specific file I edited was /administrator/components/com_jfbconnect/admin.jfbconnect.php
At the top, I added the following line:That should show the text "blah" on a completely white screen. No template or anything else. That's not happening and I'm not sure why.

Can you contact your host and ask them if they understand why your server would be caching or not executing some code? Alternatively, is there some path configuration issues where the code is being executed from somewhere else? You can provide the example modification above which should help them diagnose as well, though they'd need super admin access to test as well.

I also tried the same edit to K2 with the same results, so this isn't specific to JFBConnect. I left that edit in there, so JFBConnect may stop working in the admin area soon, which it already isn't doing too well.

In the mean time, I'd recommend editing your Facebook app settings manually. Go to the Developer Area and click Edit Settings on your app. Mainly, you just need to set a namespace (which is likely already set), your app domain (in your case, that would be "xyz.net") and your Site URL (www.xyz.net/). Once those are set, you should be able to configure most settings within JFBConnect, including the login functionality.

So, that should get you going for now, but you'll want to figure out what's happening on your server because I think you're going to run into other strange issues either with JFBConnect or other extensions in the future.

Thanks,
Alex

Michael,
Yeeessh! Very sorry you had to go through that. As mentioned, that was a very, very strange issue. I'm really not sure what could have been going on or how a complete wipe would have fixed it... I wouldn't have recommended doing that because I honestly wouldn't have thought it would have changed anything!

Either way, very glad to hear you got it going and hopefully it's smooth sailing from here. Should you run into anything else though, just let us know and we'll help how we can.

Thanks, and good luck,
Alex