Topic-icon Can't create new object in open graph

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13 years 5 months ago #29460 by dmollo
Ok Alex.. I have made the suggested changes to the global configuration. No change!
My Platform is:
Joomla 2.5
Joomdle 0.82
JomSocial 2.4
I am trying to create a new JomSocial Group Object.. and I just get a blank screen. like some sort of redirect..
After further review, I found that I get the same result no matter what "new" object I try to create in OpenGraph..
One more thing that might be of importance.. During the Autotune process, the Autotune app times out during the error check.. So when I click finish.. everything seems fine, but it never completes the error check.
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13 years 5 months ago #29472 by alzander
Dmollo,
The Error Checker is likely timing out because you're using a non-standard port to serve your page. The error checker is meant to only scan sites on the standard port 80. I just manually checked your site, and all the tests the Error Checker would run would pass.

As for your issue with saving an object, I'm not sure what's causing that. A white page is almost always a PHP Error page. Your server may be configured to not let Joomla override the Error Reporting settings. In that case, you'll need to update your PHP Configuration to enable error reporting or check your PHP error logs on the server to see what error is actually being thrown.

The other possibility is that you have mod_security enabled in Apache. We've heard some reports that having mod_security is causing issues when saving new Open Graph actions and objects. We haven't been able to evaluate why. Can you check (or ask your hosting company) if mod_security is enabled, and if so, temporarily disable it?

Thanks,
Alex
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13 years 5 months ago #29527 by dmollo
Ok, I did some checking with Systems.. The reason that we are using port 83 is because we have BigBlue Button on 80, moodle on 81, and joomla on 83.
mod_security is not enabled..
I uninstalled jomsocial and jfbc and reinstalled jfbc only. Samething. I cannot create any new opengraph object. It goes to a blank screen. I would be willing to set up seprate access for you to look around if you were willing. I am lost.. If I can't create opengraph objects, I can't use JFBC..
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Support Specialist
13 years 5 months ago #29545 by alzander
dmollo,
If you can give us super admin access, that'd be great. Please Private Message us the details by clicking the arrow under my picture <
and hitting the mail icon.

My guess is that we'll still need you to get error reporting enabled, but once we have a look, we'll know more.

Thanks,
Alex
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13 years 5 months ago #29548 by dmollo
done.. email sent..
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Support Specialist
13 years 5 months ago #29556 by alzander
dmollo,
Thanks for the Private Message. However, when I go to the URL you posted, which ends in /administrator/index.php, I'm instead redirected immediately to /installation/index.php which shows an error page.

I'm not sure what's happening, but it seems like your Joomla installation is having issues in general. Let me know if there's a better way for us to access the site or some other way we can access the site.

Thanks,
Alex
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