Topic-icon Error when connecting in IE 10

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13 years 5 months ago #29370 by Ivan
I am getting this error when I try to connect using IE 10 from the debugger. It would just show and close the popup box and not log me in. This issue is only with IE , works in Firefox well but getting this error in IE. I thought I had fixed it by doing the code edit in libraries/sourcecoast/profile.php but still showing this.


SCRIPT5: Access is denied.

xd_arbiter.php, line 1 character 1
SCRIPT5: Access is denied.

xd_arbiter.php, line 1 character 1
SCRIPT5: Access is denied.

login_button.php, line 1 character 1
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13 years 5 months ago #29388 by alzander
Ivan,
We're not seeing this issue on any of our sites. Can you point me to a page where we can see this happening?

Some other questions:

when I try to connect using IE 10 from the debugger.

What do you mean by this, connect with what debugger? Are you just hitting the "Login with Facebook" button, or doing something else.

the code edit in libraries/sourcecoast/profile.php but still showing this.

What edit did you make? The profile.php file should really only be executed during login or registration, and isn't called by Javascript at all. Changes in that file really shouldn't create Javascript errors at all.

Thanks,
Alex
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13 years 5 months ago #29389 by alzander
Ivan,
I just saw your PMs. In one of those messages, you mention the problem was fixed with a change to the profile.php code. Is that not really fixed? Just confused as to what's going on now.

Thanks,
Alex
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13 years 5 months ago #29418 by Ivan
Replied by Ivan on topic Error when connecting in IE 10
Hi Alex,

Yes I had originally thought I fixed this issue when I made the change in profile.php code but then still getting the error on and off. Sometimes I managed to connect but most of the time I cannot connect or it would just hang. I will pm you the url.
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13 years 5 months ago #29530 by alzander
Ivan,
I'm not seeing the debugger error messages you show originally. However, when I click the Login with Facebook button, nothing happens. The Autologin functionality is working properly. The issue sounds exactly like this Facebook bug report . However, that issue was marked as fixed over 2 months ago.

I'm not sure what could be causing the callback to not activate. One thing I noticed is that you've changed our FB.Event.subscribe('auth.authResponseChange' call in the jfbcsystem plugin to FB.Event.subscribe('auth.login'. I'd recommend changing that back, or trying to disable the automatic login functionality. All I can guess is that by subscribing to that, you're overriding the callback that should be part of the login-button tag.

Let us know if changing the subscription helps, or not. Beyond that, we may recommend submitting a new bug report with Facebook as I see nothing wrong with your page to cause that problem.

Thanks,
Alex
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13 years 5 months ago #29609 by Ivan
Replied by Ivan on topic Error when connecting in IE 10
Alex, the code I have FB.Event.subscribe('auth.login' is one you provided me with to automatically connect when inside the FB canvas for Joomla 1.5. Do you have code for 2.5 now that handles this?


Ivan
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Support Specialist
13 years 5 months ago #29611 by alzander
Ivan,
I'm not sure if that change is still necessary with recent changes in Facebook. Either way, it's a difference between functionality that works for us on IE10 and what you have implemented on your site. We'll need to narrow down if that's the cause, so please try reverting that change and testing. Let us know how it goes.

Also, please try testing on our demo site and see if you run into the same problem. We don't, but knowing if you do will also help narrow things down:
demo.sourcecoast.com/

Thanks,
Alex
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13 years 3 months ago #30988 by Ivan
Replied by Ivan on topic Error when connecting in IE 10
For this issue developers.facebook.com/bugs/436663883038917/

Hmm this status of this says fixed but I am still able to reproduce this on my site. Alex is there a known fix for JFBConnect?
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Support Specialist
13 years 3 months ago #31000 by alzander
There's no specific fix for JFBConnect that should be required. The issue was completely on Facebook's end in their Javascript.

Can you try to recreate the issue on our Demo Site and see if you're having the problem there? We'll do some testing later today with IE10 on your site as well. One other thing to try is going to Start->Run->Accessories->System Tools->IE (no addons) and try that way. It's worth a test with IE in it's 'base' state. Additionally, check your security settings and make sure they are at least on "Internet".

Let me know if either of those suggestions helps,
Alex
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