Topic-icon Cannot Reinstall JFBConnect!!!

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13 years 5 months ago #29242 by anelev
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I had a few problems with JFBConnect (specifically with Comments plugin - it wasn't showing everywhere it should and showing where it should not). So I uninstalled it and downloaded the latest version. When I tried to reinstall it I got errors.

I have the latest everything (Joomla, K2, etc..)
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13 years 5 months ago #29244 by anelev
Anyone??
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13 years 5 months ago #29248 by alzander
Did you uninstall, or did you downgrade JFBConnect? Right now, we don't really support downgrades as that's not something that should be done or necessary.

If you did downgrade, to fix your problem, you'd need to go into your database and make the following modifications to 'revert' JFBConnect back to the v4.2 state:
* Remove the 'params' column from the __jfbconnect_user_map table
* Remove the following tables:
__opengraph_action
__opengraph_object
__opengraph_action_object
__opengraph_activity

Once your database is reverted, you can re-upgrade JFBConnect. We'll be adding more checks in the future to allow downgrades, but it just hasn't been necessary before.

Thanks,
Alex
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Support Specialist
13 years 5 months ago #29252 by alzander
We're going through our installation process and see where there may a problem even on re-installations. We'll be releasing a bug-fix release in the next few days which should properly allow re-installations after uninstalls. Until then, the advice above is still the best we can offer to get you going right now.

Sorry for the inconvenience, but let us know if there's something more we can do.

Thanks,
Alex
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13 years 5 months ago #29263 by anelev
Hi,

No I am not downgrading. As I said I had problems so I uninstalled and tried to install again.
As I am not skilled in mysql, could you just point me in the right direction how to actually remove those tables?

Thank you...
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Support Specialist
13 years 5 months ago #29265 by alzander
Anei,
Can you Private Message me a super admin account for your site, and we can get you re-installed quickly. We're testing the revised package now which has some minor bug-fixes, including this so we can just install it and get you going.

If ok, you can PM me by clicking the arrow under my picture (<
) and hitting the mail icon.

Thanks,
Alex
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13 years 5 months ago #29266 by anelev
Will do that, thank you :)
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Support Specialist
13 years 5 months ago #29271 by alzander
Just installed for you, and everything looks good. Very sorry for the inconvenience, and thanks for pointing out the problem.

Best of luck,
Alex
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13 years 5 months ago #29452 by anelev
Hi,

first let me thank you for all your help so far. It is really hard to find good support these days, so thumbs up for yours.
But now I have another problem with the component. For some reason it is displaying the facebook comments in the header of the page.

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Don' t really know where to look to fix this?

BR
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Support Specialist
13 years 5 months ago #29458 by alzander
BR,
First off, we just released v4.3.4 of JFBConnect yesterday which fixes the downgrade/upgrade issues that you ran into before.

For the issue you're currently having, please go into the Configuration -> Misc tab and in the Experimental settings area, enable the "Strip tags from head" setting, or whatever it's called. Test to see if that fixes your problem and let us know how it goes.

Please, please, please, test many pages on your site to make sure everything works as expected. That includes pages that were working fine before. The experimental setting can cause issues on all pages of your site. In the past, before some recent changes, it was making some pages completely blank; which is why it's disabled by default. We're hoping this release doesn't cause the issues we've seen in the past, but we need user-confirmation and testing to verify.

Thanks,
Alex
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