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Topic-icon udate to latest version failed

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11 years 5 months ago #28409 by boemeldo
Hello

an update to the latest version of jfbconnect 4.3 failed. we got the message
Fatal error: Call to undefined method SCStringUtilities::loadLanguage() in /home/xxxxxx/public_html/administrator/components/com_jfbconnect/admin.jfbconnect.php on line 16
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11 years 5 months ago #28413 by alzander
There was a bug in the v4.3.1 release. We actually just released v4.3.2 of JFBConnect to fix that issue. To fix, either enable the JFBCSystem plugin (which will get rid of that error) and then on the Overview page you should be able to automatically update. The auto-update may not appear for a few hours as it can take some time for it to refresh it's data.

Alternatively, download the new v4.3.2 zip file from the My Subscriptions area and install that.

Sorry for the inconvenience, and hope that helps get you going,
Alex
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11 years 5 months ago #28418 by boemeldo
I'have download the 4.3.2 zip and when I install this update i get the error

Failed deleting mod_sclogin_j2.5_v1.1.4.zip
Failed deleting plg_user_jfbconnectuser_j2.5_v4.2.1.zip
Failed deleting plg_system_jfbcsystem_j2.5_v4.2.5.zip
Failed deleting plg_content_jfbccontent_j2.5_v4.2.1.zip
Failed deleting lib_sourcecoast_j2.5_v1.0.6.zip
Copy failed
JInstaller: :Install: Failed to copy file /home/xxxxx/public_html/tmp/install_50c0c7d8574b7/admin/controllers/config.php to /home/xxxxx/public_html/administrator/components/com_jfbconnect/controllers/config.php
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11 years 5 months ago #28423 by alzander
It sounds like there's a permission or user ownership problem with the /administrator/components/com_jfbconnect directory. Since Joomla can't delete files or copy them to directories in that folder, that's a problem. I'd recommend looking (or having your server company look) at the permissions of that directory and it's sub-directory to make sure they have the right permissions for Joomla to be able to write to them.

Beyond that, I don't think there's anything we can do within JFBConnect to help this behavior.

Please let us know how it goes, and good luck,
Alex
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11 years 5 months ago #28764 by joeliu
Dear Alex,

I have the same problem.
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11 years 5 months ago #28765 by joeliu
My error messages is

JInstaller: :Install: Error SQL DB function failed with error number 1060
Duplicate column name 'params' SQL=ALTER TABLE `solomo_jfbconnect_user_map` ADD COLUMN `params` TEXT;
SQL =
ALTER TABLE `#__jfbconnect_user_map` ADD COLUMN `params` TEXT;
Component Install: SQL error file DB function failed with error number 1060
Duplicate column name 'params' SQL=ALTER TABLE `solomo_jfbconnect_user_map` ADD COLUMN `params` TEXT;
SQL =
ALTER TABLE `#__jfbconnect_user_map` ADD COLUMN `params` TEXT;
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11 years 5 months ago #28766 by alzander
That's a different issue than the one mentioned above. Your problem sounds like you already installed v4.3.x before but then downgraded to a 4.2 or earlier version. If you did that, it becomes more complex as JFBConnect isn't meant to be downgraded due to changes in its database structure with each release.

Let me know anything you've done with your installation that we should know about to help understand your situation a little better, and we'll help you get things going as best we can.

Also, please let us know what version the Overview page of JFBConnect says your main component is at after the failed upgrade.

Thanks,
Alex
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