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Topic-icon Registration form doesnt work

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13 years 6 months ago #28237 by mfazalb
Hi,
We are sing JFB connect to register users ito our site. However when you submit the details an error message is shown.
Error message 500 - JHtml: :bootstrap not supported. File not found.
form url www.crescentrating.com/en/component/users/?view=registration

Any help?
Thank you
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13 years 6 months ago #28243 by alzander
That's not an issue with JFBConnect, that's from some other extension. Bootstrap is something that's a part of Joomla 3.0, which JFBConnect doesn't support yet. Are you using Joomla 3.0 on your website? If not, my guess is that you've installed an extension that is meant for Joomla 3.0 and it's throwing that error.

To debug further, please go into your Joomla Global Configuration and set "System Debug" to "Yes". That 500 error will hopefully have more information as to what file is causing the issues. Once you have that, let us know what it is and we'll help how we can.

Thanks,
Alex
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13 years 6 months ago #28261 by mfazalb
Hi Alex,
Thank you for replying, We are using J2.5.8. I did as you said and i got this error message. I hope you can help in this matter

JHtml: :bootstrap not supported. File not found.

Call stack
# Function Location
1 JSite->dispatch()
2 JApplication->triggerEvent()
3 JDispatcher->trigger()
4 JEvent->update()
5 call_user_func_array()
6 plgSystemGantry->onAfterDispatch()
7 JHtml::_()
8 JError::raiseError()
9 JError::raise()

Thank you
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Support Specialist
13 years 6 months ago #28269 by alzander
From that flow, it looks to be a Gantry issue. Not sure why it's only happening with JFBConnect, but the flow we take is very standard and shouldn't be affected by your template.

The only thing I can guess to try is to disable the "Integrate with Login Page" setting (or something like that) in the JFBConnect Configuration area. Beyond that, I'm assuming if you switch templates, the error will go away. If so, you may need to contact RocketTheme to have them investigate further.

Best of luck,
Alex
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13 years 6 months ago #28277 by mfazalb
Thank you for your information Alex.
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Support Specialist
13 years 6 months ago #28284 by alzander
No problem. Keep us posted on what you find, we're curious to know the solution!

Thanks,
Alex
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13 years 6 months ago #28298 by mfazalb
Hi Alex,

I have installed fresh copy of gantry , now im not getting the previous errors. However when I try to register it gives " Warning
Empty solution not allowed. " error message.
I have filled all the fields
demo2602.crescentrating.com/en/component...s/?view=registration
Thanks
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Support Specialist
13 years 6 months ago #28305 by alzander
The page you linked to is Joomla's registration page. If you're having issues with that page, that's not caused by JFBConnect as we don't modify that page. I'm not sure what would be preventing registration there.

I did just tried to register/login using Facebook, and I got the "500 - JHtml: :bootstrap not supported. File not found." message. So, for me at least, that error isn't gone. Have you tried switching templates, temporarily, to see if that issue goes away? Again, JFBConnect does not implement Bootstrap at all, and that JHTML call, from what I know, should only be used on Joomla 3.0+ sites.

Hope that helps,
Alex
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