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13 years 7 months ago #27536 by robgoo
Very nice extension. I seem to be having an issue with trying to 'send' a page to whomever. After clicking send, I receive the error The page at website.com/page could not be reached. I've looked through the forums and understand that maybe this happens randomly every so often. Can you please clarify. Thanks a lot! 5 Start App!
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Support Specialist
13 years 7 months ago #27539 by alzander
Robert,
Glad you're liking JFBConnect! As for your issue, yes, it can be random, but there's also a few times that it can happen that can be fixed. Can you try the following:
* Run the page you're having issues with through Facebook's URL Debug Tool:
developers.facebook.com/tools/debug
* Check that the URL shown there is what you'd expect and that there's no redirects shown
* Click the "Send" button again and make sure the link shown in the popup seems correct (you may not be able to see it all)
* Try Sending again (Sometimes just running the page through the Debug Tool will clean things up).

If that doesn't work, we may need to look into it more, if you want. If so, let us know what URL you're having issues with and we can investigate. If you don't want it public, you can Private Message it to us using the arrow under my picture (<
) and hitting the mail icon.

Thanks,
Alex
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