Topic-icon [SOLVED] Error when first running Autotune

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13 years 7 months ago #27517 by robgoo
getAuthorization - Error: Could not communicate with SourceCoast.com to fetch up-to-date information.

Receive the above error when running Autotune for the first time, any suggestions? The webserver is running locally and I do have PHP and cURL enabled. Not behind a firewall. Thanks.
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13 years 7 months ago #27520 by robgoo
Ensure all modules/plugins are enabled and run autotune.
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13 years 7 months ago #27521 by alzander
The only time that message appears is for the reasons you mention: cURL is not installed (there is a check on the Autotune home page) or something is blocking communication to our server to get the recommended settings for your site.

Can you check you PHP configuration in the System Information area of Joomla. Specifically, check the disabled_functions list and let us know what your setting is. It should not have any curl functions listed.

Beyond that, can you go to your command prompt and try to do both of the following commands:
nslookup sourcecoast.com
ping sourcecoast.com

Let us know what that returns.

Thanks,
Alex
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