Topic-icon LIKE does not get published on timeline

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13 years 7 months ago #27464 by lu
Issue is that when I click on "Like" button on my website, the popup and count works absolutely fine but story sometimes does not get published on facebook's timeline or news feed. However (as strange it sounds) when I debug my page using developer tool it does not show any error. Can anyone please help me with this....it is taking too much time to resolve :(

The site is www.rua3.pt

Thanks
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Support Specialist
13 years 7 months ago #27467 by alzander
Luís,
Sorry for the forum issues, if you noticed them. There's a weird glitch with our forums that we fixed months ago, but users that registered before a certain date can still run into the problem. You shouldn't have it anymore though.

As for your issue, can you check the "Activity Log" for you user and see if the action was posted there? Facebook decides whether the Like should show up in the user's feed depending on multiple factors, and not all actions show up there. If the user chooses the "Publicar no Facebook" option, it *should* show up in the feed, but even then, Facebook can choose whether it will show or not (based on relevance to the viewer, popularity of the link - other user's who have Like'd it, and other factors).

So, check the Activity Log (in your Profile view, the link is directly under your cover photo on the right side). If it's not there, let us know. Just so you know, we just like'd an article about Hurricane Sandy on your site, and it took about 5 minutes to show in our feed. That's a lot longer than normal (not sure why), but it did work.

Hope that helps!
Alex
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13 years 7 months ago #27495 by lu
Hey again!

I tried another link:

www.rua3.pt/index.php/mundo/item/598-bor...-ortodoxa-em-moscovo

and with this is not working. I check the Activity Log.

Help please! Thanks
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Support Specialist
13 years 7 months ago #27501 by alzander
Luís,
It showed up in my log just fine. When I first Like'd the page, it didn't immediately show up. About 15 minutes later, it was there though. Can you check if it's in your Activity Log now?

Also, you can try running any pages that have issues through Facebook's URL Debug Tool, below. That will instantly update their cached copy of your page and fixes a lot of issues. Facebook will automatically run the same scan every few days, but using the tool fixes things right then instead of having to wait:
developers.facebook.com/tools/debug

Hope that helps,
Alex
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