Topic-icon Problem adding Canvas Namespace

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13 years 7 months ago #27159 by mjkirtley
I'm trying to configure JFBConnect and I am having issues. When I use the autotune feature I get stuck, please see attached images. I'm having trouble adding canvas Namespace, after I do and I click on any of the two buttons on the Canvas screen, I get a 403 Forbidden page error. Please also see attached image.

I need you help, please

I'm running Joomla 2.5 and the latest version of your JFBConnect tool.
Thanks.
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13 years 7 months ago #27164 by alzander
Not sure why you're getting the 403 forbidden error. However, the namespace you're trying to enter is of the wrong format. It should be something simply like "mjkirtley" or some other alpha-numeric name. You should not be entering the apps.facebook.com/ value in there.

Hope that helps, but if not, let us know!

Thanks,
Alex
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13 years 7 months ago #27169 by mjkirtley

alzander wrote: You should not be entering the apps.facebook.com/ value in there.

please see attached image, tooltip suggest to use whole URL...
I just tried with just the namespace, but now I'm getting another error...
Facebook API Error: (#100) Canvas Page URL can only contain lowercase letters, dashes, and underscores.
Thanks,
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13 years 7 months ago #27174 by alzander
Thanks for letting us know about the tooltip. We've updated that. If you hit the "Refresh" button in the top of the FB App settings area of Autotune, you'll get the new tip.

As for the error, please do what Facebook says and only use alphabetic characters, dashes or underscores. The setting here will be used to create your App Canvas URL, but you shouldn't include the apps.facebook.com/ value in there. So, if you set the "Namespace" to "mjkirtley_is_great", the App URL would be:
https://apps.facebook.com/mjkirtley_is_great

Hope that helps explain, but if not, please let us know what Namespace setting you're trying to use and we'll help you figure out what's wrong.

Thanks,
Alex
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13 years 7 months ago #27176 by mjkirtley
Thanks, that worked and helped me complete the autotune setup...
However, now the SClogin module got some problems... no matter what type of setup I try: javascript, image, text... I either get a text link that is disabled (not able to click on it), or a broken image that does nothing when it is clicked.
Could you please take a look at my site? bit.ly/Tp3sOb please go to Contact page, I placed the module in there, thanks.

PS: I use Joomla 2.5 and latest Gantry framework
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13 years 7 months ago #27179 by alzander
The problem is that something on your site is converting our call to load the Facebook Javascript library from Facebook.com to instead try to load it from your domain instead. If you open the HTML on your home page in your browser, you'll see the following line:
js.src="http://www..com/connect.facebook.net/en_GB/all.js";
That line should look like:
js.src="//connect.facebook.net/en_GB/all.js";
Do you have an SEF extension installed on your site or some type of 'optimization' plugin? Not sure what would be changing our link like that as we've never seen that before. Whatever it is that's changing the link needs to be disabled or configured to not alter that specific link.

Hope that helps get you started, and definitely let us know if you need more help. We can take a look at your admin area to help you narrow down the possible cause if that would help.

Thanks,
Alex
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13 years 7 months ago #27180 by mjkirtley

alzander wrote: js.src="www.xxxxxxx.com/connect.facebook.net/en_GB/all.js";

thanks... I already sent you login info by private message. Could you please edit our site's name in your reply? so it looks like the line above?
thank you!
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13 years 7 months ago #27182 by alzander
I removed your domain from the post above. The shortened link you used above still works, so not sure why your domain couldn't be displayed, but an easy fix for us.

As for your issue, the "System - JA Amazon S3" plugin is what's causing the problem. When I disable that, the link that we insert is correct. I don't know what that plugin does or if you need it. If you do though, you may need to contact JoomlaArt to understand why it's altering links that it shouldn't be modifying.

Hope that helps,
Alex
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13 years 7 months ago #27183 by mjkirtley
Hi... I disabled Amazon S3 plugin, but JFBConnect still doesn't work.
Please double check, I changed SCLogin module to ja-login (top, left) position now, so you can access it from any page on the site and not only from Contact page.
Thanks for your great help,
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13 years 7 months ago #27187 by alzander
Sorry, I missed where the login button actually was, so didn't actually test.

I just put an instance of the SCLogin module on the "Contact" page, but not in a popup. It works there (feel free to test and then disable).

However, the SCLogin module that you have in the popup doesn't seem to change at all when I switch the Login Button mode to Text or Image. Since you're using a Javascript popup to display the module, the FB Login button won't work in "Javascript" mode. It doesn't like being called from other Javascript, which is the whole point of having the Image or Text Link options.

Do you know why the parameter changes I'm making in the module aren't doing anything? I've cleared the Joomla cache, but don't know what other caching methods you might have.. or if I'm just editing the wrong module.

Either way, it seems like we're very close!

Thanks,
Alex
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