Topic-icon K2 + JFBC not working

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13 years 9 months ago #25732 by niafit
K2 + JFBC not working was created by niafit
Hi, I'm a Newbie so probably overlooking something silly, but my components don't seem to be connecting at all. I'm using K2 and I'm getting the following error message underneath the comments box 'Warning: http://url-to-my-article is unreachable.' I cant seem to get FBlogin or any other features to work either.
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13 years 9 months ago #25734 by alzander
Replied by alzander on topic K2 + JFBC not working
Most users are new either to Joomla or to Facebook, so no worries there. That's what we're here for.

For the "unreachable" error, that's completely normal when you first get Facebook up and running. The first few times a page is accessed, Facebook won't know anything about it. Until they've scanned a few pages on your site, you'll see that on every page. After about 24 hours, it should go away on all pages as long as they are public. If your site is in Offline Mode, that will prevent Facebook from doing it's scans.

As for the FBLogin stuff, the reason that is likely not working is because you have other Facebook extensions installed on the site. They are re-inserting the Facebook Javascript Library file (all.js) and re-initializing it in a way that's incompatible with JFBConnect / advanced functionality. These are usually standalone Like buttons or other things that implement the 'basics' of Facebook and actually disable some of the advanced stuff we do.

Try to disable other Facebook features and see if that helps. If not, let us know, and we'll help you narrow things down!

Thanks,
Alex
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13 years 9 months ago #25839 by niafit
Replied by niafit on topic K2 + JFBC not working
Hi again!

Ok the unreachable error did go away..but I'm still not able to connect to FB with the comments etc....
I've turned off everything else I can find to do with social tools, as the template I'm using did have a few things installed.
Any help would be appreciated!
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13 years 9 months ago #25840 by alzander
Replied by alzander on topic K2 + JFBC not working
Niall,
I'm a little unsure what you're asking about. What you do you mean "connect to FB with the comments"? Are you saying you can't comment with Facebook, the box isn't appearing, or the comment box isn't for the right article?

If possible, can you post (or Private Message) me a URL of a page with the problem, and then give step-by-step instructions on how to recreate or see the issue? You can PM me by clicking the arrow under my name (<----) and hitting the mail icon.

Thanks,
Alex
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