Topic-icon Request sends visitor to root page in domain

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13 years 9 months ago #25696 by frasur
Hi all
I've just tested Request yesterday after setting up my SSL cert. All seems well from a desktop browser but when the request is viewed on a mobile device, iPad or iPhone, the link is changed. The correct link is community.blooearth.com. The link the visitor is sent to on mobile is blooearth.com. All settings are correct in JFBConnect and in Facebook.
Any suggestions?
Thanks,
Frank
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13 years 9 months ago #25700 by alzander
Not immediately. Haven't heard of that issue yet.

Can you try setting up the Request to *not* use the Breakout Canvas setting? That should just go to your standard App Canvas URL (apps.facebook.com/your-canvas). See where that goes.

My only guess is that this isn't really related to JFBConnect, and is more of a template switcher issue for your mobile template. Not sure if you have one, but if it tries to do some redirections for mobile views, that may somehow be interfering with JFBConnect.

Let us know if any of that rings a bell!
Alex
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13 years 9 months ago #25703 by frasur
Hi Alex
I haven't used the Breakout Canvas setting yet. My App Canvas URL appears to work correctly on the desktop.
I just checked the Facebook app page. It now shows for mobile the root domain...
Crazy - it was different yesterday.
Solved.
Thanks for your help!
Frank
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Support Specialist
13 years 9 months ago #25707 by alzander
Glad you got it. Can't say I know exactly what 'fixed' it from your response. If you think there's anything we should know to make things clearer, fix bugs, or update documentation, please do!

Thanks,
Alex
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