Topic-icon Facebook, Google + not displaying, Twitter LinkedIn are

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Hi Alex,

For some reason on a Joomla 2.5 RocketTheme Gantry site, LinkedIn and Twitter social plugins show, not FB or G+.

Using JFBC 4.2.4 and plugin 4.2.1

In Firebug, I see them there, but they are greyed out, almost like there is a display:none applied to them. There is not.

Any ideas here? FB login works fine.
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Not offhand, would have to see it in action as that's obviously not right.

Can you post or Private Message the URL of a page where they're hiding?

Thanks,
Alex
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13 years 10 months ago #25390 by drjjw
PM sent.
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Jordan,
Not sure what's going on there. I'm not seeing the tag for the FB Like button at all. The G+ tag is there, but not working because the required Javascript include isn't being inserted.

Are you using both JLinked and JFBConnect on that site? If so, can you check both the Social config areas of each and make sure that the FB Like button is enabled? Alternatively, disable the Content plugin of either extension so that only one plugin is trying to insert the social buttons. Additionally, try re-ordering the JFBC and JLinked System plugins. Whichever is currently ordered higher than the other, switch it so it's the other way around. In some weird cases, we've seen the ordering cause some issues depending on configuration.

Hope that helps, but if not, let us know. If possible, we may ask for admin credentials to get in and test ourselves too.

Thanks,
Alex
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Jordan,
Thanks for the admin access. When I looked earlier at your page, as I mentioned in my PM, the Facebook tag was missing and the Google one wasn't working, from what I saw. I just got in to look again and now I'm seeing something different. It's possible I was crazy earlier, but did you possibly change anything as well?

Basically, what I'm seeing now is that something is interfering with the tags we're inserting into the page. For the Like button, this is the code that appears:
<div class="jfbclike"><like href="http://site.com/" show_faces="true" send="true" layout="standard" width="250" action="like" font="arial" colorscheme="light"></like></div>
The main thing that's wrong there is the like tag is missing the fb: portion. It should look like <fb:like href=http://site.com... Something on your site is stripping that tag. The same is happening with the g:plusone tag.. the g: is missing.

My first guess is to try to disable the RokBooster plugin. I couldn't do that because it says it's checked out. It's possible other optimization extensions are also alterting the tag for some reason, though I'm not sure why. Another possibility would be AceSEF, but that seems pretty disabled. In general, I'd recommend trying to disable other plugins/extensions to see if the conflicting extension can be found. If so, let us know what it is and we can gladly look into it further.

Hope that helps!
Alex
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13 years 10 months ago #25440 by drjjw
Hi Alex,

I disabled the RokBooster plugin and that solved the issue. Hopefully we can get this to work with this plugin as it is increasingly popular now with sites running newer Rockettheme templates. Incidentally, I have tried another social plugin which seems to work fine with Rokbooster (attached, download from: www.valandis.de/en/extensions/valaddthis-plugin.html) so at least we know in theory this can work. By the way, I disabled script processing in Rokbooster at all times. So the conflict is occurring with only CSS minifying.

Jordan

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Jordan,
Definitely strange. We first heard of an issue with RokBooster over a year ago. However, we haven't heard much of that problem in the last 6 months or so. Not sure if something changed in RokBooster or JFBC over that time, but it simply went away, so we never looked into it.

We definitely agree that any compatibility with RocketTheme is of utmost importance and we always fix bugs with their stuff when we find them (including a bug-fix specific to RT in the last release). I've added this to our tracker listed as a high-priority thing to look into. It may take a few days or even a week or so to get to it, but we'll have more of an idea what's going on soon.

Finally, I haven't used RokBooster in a long time. If there are options you can set in there for enabling/disabling different features, you may want to try disabling some to see if the problem rectifies itself. That will also help us come up with a solution quicker.

We'll let you know what we find!
Alex
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Jordan,
Just tested with RokBooster a bit. The only thing we found is that in the Advanced Options, if you change the "Scan Method" to "Joomla Header Scan", things work. Not sure what's happening in those other modes, but it seems to be stripping any HTML tags that start with xyz: (fb:, g:, etc). We may look into it more a little later on, but our solution for now is to just change that option. You may need to contact RocketTheme for more of an explanation as to the cause if you need a more immediate answer or don't like that setting to be "Joomla Header Scan".. whatever that does.

As for the ValAddThis plugin, my guess is that they aren't using the XFBML tags (Javascript tags) and are instead using the iFrame mode of inclusion for the Like button. That way is valid, but less flexible.

Hope that helps, and let us know if you find anything else out as well.

Thanks,
Alex
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