Topic-icon How does the FB "Send" button choose which page image to send?

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After clicking the FB Send button on an article page, how does the JFBC component select which page image is used in the pop-up box? I know the description is the meta-description added at the article level, but don't understand exactly how the image is selected, or how I can control which one is used by the component. Sometimes I will see an option under the image to scroll through several that are available on the page, but other times I only see one specific image when there are others on the page. How do I specify and control the image I want to be sent every time the button is used?
Thanks!
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Support Specialist
You can add the following tags to the article, or anywhere on the page if it's a different components view:
{SCOpenGraph title=Title For Page}
{SCOpenGraph description=Description For Page}
{SCOpenGraph image=http://www.site.com/link-to-image.jpg}
JFBConnect will try to guess all of the above using meta tags or the first image in an article, but explicitly providing them is always recommended if you need certain text/images. You can use multiple image tags as well if you want to let users select the image they want.

Finally, the Defaults box in the Social -> Open Graph area lets you set defaults for your site, which can then be overridden on each page with the tags above.

Hope that helps,
Alex
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Thanks for the clarification -- I'm still a bit confused, however.

We are using RSSeo! for our SEO component. You can see from the first image attached what we have defined in the RSSEO Component for the Page Title and Meta Description. The second image is what displays when trying to use the Send button, which is still the default info.
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If we define the RSSeo Page information in that component BEFORE we ever click the Send button a web page, the info displayed in the Send box is the correct information. If we happen to click the Send button on a web page before DEFINING the info in the RSSeo component, the component grabs the system default information and populates the Send box with it.

We have several pages where we have clicked the Send button prior to defining the Title and Description info in the RSSeo component, and now are stuck with the default information displaying similarly to the 2nd image, above.

If the insertion of your previously stated Tags will remedy the problem, that's great. We need a bit of guidance on exactly how to insert those tags in the articles...do we need a joomla component or plugin, ideally? or is there a simple way to just do it through the JCE editor we are using?
Thanks!
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Support Specialist
After you make updates, Facebook can take days to notice the updates. You can use their URL Debug Tool to force the update, as I've done with the link below:
developers.facebook.com/tools/debug/og/o...elry-appraisals.html

The Send button now looks right on that page.

One thing of note is the error on the developer page above about your domain settings. I'd recommend running Autotune again or checking your FB App settings to make sure your domain is in their properly.

As for the tags vs RSSEO, your current method should be fine. JFBConnect will use the meta tags when you haven't overridden them with the {SCOpenGraph ...} tags mentioned above.

Best of luck,
Alex
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FB Debug tool...worked perfect, thanks.

As for "running the AutoTune to ensure our Domain is in the FB App correctly", I'm not exactly sure how to set it up to get what we want. The joomla instance is on IP 199.XX.XXX.XX in our data center. The domain is at GoDdady with A-record pointed to that IP address (we obviously want the browser address bars to show the domain name and not the IP address for all the web pages).

Should the FB App be populated with the domain name then, or the IP address instead...? (right now, we have the domain name in the FB app). When running AutoTune, its recommended settings use the IP address in order to get "green" returns on all the checks).

Don't we ideally want the domain name showing in both the JFBC component and the FB App? ...or does it even matter if the IP is used in both, instead?

Again, we just need to ensure the domain name shows in the address url of each page instead of the IP address, and that if we do have to use IP address for both JFBC and FB app settings, that doing this will not adversely effect Search Engine returns because the IP address is being used instead of the domain name.
Lastly, we're having trouble getting the Open Graph tags to override the default settings to show the preferred image in Articles.

Example: We open an Article in joomla, click the JCE editor button that toggles to show the Source Code of the article, then insert the following tag at the end of the page: {SCOpenGraph image=http://graysonallen.com/images/diamond_only.jpg}. Save the Article, use the FB Debug tool to force the change, refresh the web page and click the FB Send button....the result still shows the default image, not the one specified in the Tag.

Note: the image in the above example in the joomla image library and is NOT part of the Article, does this matter? We have tested using images that are included in the Article but still have no luck. Maybe our method of adding the tag is not correct?

Thank you.
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Support Specialist
Glad the Debug Tool helped get you going.

Regarding Autotune and your FB app, your App Domain should absolutely be your real domain name, not your IP address. The same goes for your Site URL. When you run Autotune, we simply take the current administrator URL you are using and manipulate that to determine the recommended settings for domain and Site URL. If you access your admin page through a different URL than your homepage, you'd need to configure those settings manually. If your URL is www.site.com, you'd want to use:
Domain: site.com
Site URL: www.site.com

As for the image not working even after debugging, that's an issue with Facebook's Send button. Using the Debug Tool will immediately update any new Like's and other social widgets. Unfortunately though, the Send button doesn't always immediately update. We're not quite sure why that happens, but it's been reported to Facebook multiple times. It can take up to a week to have the update take effect, which is very annoying, we know.

In general though, if the Debug Tool looks right, that means the tags are right. There's nothing more you can do on your end if everything is right there as that's what Facebook 'sees'.

Hope that helps explain,
Alex
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