Topic-icon joomla reinstallation error

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13 years 10 months ago #24940 by glyco
When I reinstall joomla and upload the extension and run the autotune I got error when entering Facebook API keys and Subscriber ID.

Error is: Basic Info Errors Found! Please correct the errors listed before continuing.
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13 years 10 months ago #24948 by alzander
On the right hand side of that page, there should be geen checks or red 'x' next to the settings we check for basic functionality (PHP version and cURL). Can you let me know what those errors are?

Thanks,
Alex
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13 years 10 months ago #24951 by glyco
Replied by glyco on topic joomla reinstallation error
I was able to completely install JFBConnect before reinstalling Joomla.

Do you keep logs thru your API?

PHP 5.3.10
cURL Enabled
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13 years 10 months ago #24952 by alzander
We don't keep logs of the basic errors. I actually just checked the code. The message I was thinking about for PHP and cURL problems are different. The Basic Config Error message comes up when either the App Id, Secret Key, or Subscriber ID aren't specified at all. It also only comes up after JFBConnect has been configured at least a little. We prevent it from appearing on the initial login to Autotune after the first installation to prevent confusion.

So, can you please click on the "Basic Info" link on the left-hand menu and check if the 3 settings that appear there are filled in with something. Any value will prevent that error, but obviously, the correct ones are needed for normal functionality.

Let me know how that goes!
Alex
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