Topic-icon Send button pointing to facebook page instead of site.

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I'm using JFBCLike to add a like and send button to my site. The like button seems to work but the send button links to a facebook page instead of my site.

Here is the code I'm using in a custom HTML module.

{JFBCLike href="www.free-pools.com/index.php/groups/view...ly-bird-registration" layout=box_count show_faces=true show_send_button=true width=300 action=like font=verdana colorscheme=light}


The site is www.free-pools.com.

Any help is greatly appreciated.

Thanks!
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13 years 11 months ago #24182 by alzander
Chris,
I'm not seeing what you mention. It may have just been a hiccup with Facebook, or, if you just added the button, it can take up to 48 hours for Facebook to detect all the setting properly (it scans your page periodically to cache the data).

A picture of what I'm seeing for the send button is below:
File Attachment:


If you're seeing anything different or still having issues, just let us know!

Alex
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13 years 11 months ago #24204 by chrwri
Thanks for the response

I'm still seeing the same problem (see attached screenshot). I've tried this in Chrome and Firefox. Any idea as to why we would see different things?

File Attachment:
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13 years 11 months ago #24230 by alzander
Chris,
Honestly, no clue. Never seen anything like that before. There are ways to tell the Like/Send button that it should be for a different page. I'm not seeing any of those methods being used on that page though. It's especially odd that the title and description are correct for the URL you have it setup for, but the Page URL is being used.

Can you try with a different Facebook user account and see if that helps? I'm assuming you're trying with the admin of the app for your site and/or Page that is being used incorrectly. It's possible there's some weird link between the two.

Finally, I do see that you switched to using just the Send button instead of the Like + Send.. is that fixing the issue for you?

Thanks,
Alex
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13 years 10 months ago #24827 by felmar
I´m having the exact same problem....since friday the send button started to link to a facebook page instead of the page URL.... www.mundodeportivo.cl....is this a facebook error or sth with JFBC??
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13 years 10 months ago #24832 by alzander
It's not anything we're aware of with JFBConnect. I'm not sure how we'd even be able to change that as we are (at least in Chris' case above) specifying the correct URL. Facebook seems to be changing it to the Page URL for some users.. but not us, we can't see the wrong URL.

As for your site, can you post a page with the actual Send button? I don't see it on the page you linked to. Another thing to try, though I'm not sure if it helped, is to use the Send button by itself. Chris switched to that above, I believe, and I haven't heard if that was to fix the problem or just a normal change. If you're using the JFBCLike button with the Send button enabled, that may have a bug with Facebook and switching to just the JFBCSend button may help.. at least its worth a shot.

Finally, can you try from another Facebook user account (preferably not an admin for your app) and see if that user has the same problem?

Let me know how that goes, or a URL we can see what's happening on.

Thanks,
Alex
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13 years 10 months ago #24837 by felmar
Thanks Alex for your fast response...
As you told us we have tried with another FB accounts, and the results are different, a few weeks ago everything worked ok, but know from some FB accounts, we don´t see the send button or even the countbox.... from my personal FB account the send button sends me to the next URL www.facebook.com/pages/DEPORTES/254684654629226 ....instead of www.mundodeportivo.cl wich is correctly written in the admin module form field...(I think it was automaticly created by FB when I installed JFBC)
This started to happen last week, and we really don´t know why or how....

Best regards and thanks for your time
File Attachment:

felipe nieto.....sorry about my english
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13 years 10 months ago #24863 by alzander
Felipe,
You're English is perfect. I wish everyone posted as clearly as you :)

As for the Like button, when I click it, it flicks back to 0 immediately so that the count doesn't 'stick'. Not sure how much you know about your server config, but there is one odd thing I'm seeing. If I run your page through the Facebook URL Debug Tool, it reports that your page is responding with a 206 status code. Normally, it should respond with 200, which means "OK". 206 is an indication of heavy caching where only a part of the page is sent:
developers.facebook.com/tools/debug/og/o...ww.mundodeportivo.cl

Facebook won't request the whole page in this case. When that happens, they don't get to scan the whole page for the proper tags or even structure of your page. The result is that your page, to Facebook, looks like the following HTML:
developers.facebook.com/tools/debug/og/e...mundodeportivo.cl%2F

If you scroll to the very bottom, you'll see that the content of your page is abruptly stopped less than half way through. It's possible that Facebook is thinking your page is so badly coded that it simply won't let Like's go to that page. They don't want wall posts with really bad links (either bad/non-functional, malware, or spam pages).

So, if possible, determine what is causing the agressive caching on your server and try to disable it. It's possible it's a Joomla extension, but more likely an Apache configuration setting. I don't know how easy that will be to fix, and I can't guarantee that's the problem. We have seen multiple other issues related to 206 response codes on sites in the past though.

Hope that helps get you started and gives some background!

Alex
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