Topic-icon HREF error after changing settings - articles missing

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Honestly not sure if this is an issue with JFBConnect but it was the last thing I was doing when the site errored out. I just installed JFBConnect 4 days ago. I've not been able to get it to work on the site since installed it. Cannot get it to show up on articles or get the fans to show up in the fan box (my posts show, nothing else.) As a result I started tinkering with JFBConnect settings.

I'm not even sure what I changed but suddenly all articles disappeared and the errors appearing where the articles used to be posted said there was an HREF issue with the articles.

Would you recommend uninstalling all JFB components, plugins, etc. and starting with a fresh install. Would this reset it? Or, is it something that can easily be fixed? (I'm a novice and do not know code. I can put a site together in Joomla, just not sure how mess with code.)

Any help or advice is welcome.
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13 years 11 months ago #24046 by alzander
Michele,
Well that's obviously not good. Let's see how we can help.

First off, you shouldn't need to know code. That's the whole point of JFBConnect. If you need to know code, we've failed (though if you ask for new features, we may always give you some code to hack, but that's a different story).

Now, for the articles that are dissappearing, can you provide a link (or 2 or 3) to a 'missing article'? Also, you mention 'errors appearing'. Can you post one of those so we know the error message you're seeing? That will really help narrow things down.

Uninstalling JFBConnect honestly won't do much. We intentionally leave our database tables behind so that you don't need to reconfigure things or loose the user connections that are made when someone logs in through Facebook. However, if you want to disable JFBConnnect, you can simply disable the JFBCSystem plugin. If doing so, you should also shut down the JFBC Content, User, and Authentication plugins so that no extra 'tags' or other stuff appears on your page.

Re-installing JFBConnect is only recommended if you think that the files themselves are corrupt (possibly after moving servers or something like that). In general though, it shouldn't be necessary.

That will pretty much shut everything about JFBConnect down. If things start working again, that will help narrow down JFBConnect as the culprit. If it doesn't, JFBConnect likely isn't the problem. Let us know either way, and if we can see a page with problems, we'll do what we can to help debug the issue (JFBConnect related or not).

Hope that helps,
Alex
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13 years 11 months ago #24146 by miccom
Alzander - Thanks for the help. I read your team offered great customer service and you are living up to what I heard.

Here is an example of page. This one should have an article below the Google Map -- forthehumanspirit.com/index.php/adventures/flighths/latestnews. With this one, there should be an article filling the entire page - forthehumanspirit.com/index.php/books/tendays.

I will test the recommendations you gave and see if anything releases the articles. Appreciate the guidance on not uninstalling too. Will report back shortly.
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Support Specialist
13 years 11 months ago #24147 by alzander
Michele,
No problem for the support. It's what we do. Thanks for your subscription which allows us to do it!

Well... you're definitely right, there's no article there. I've never seen anything like that. It's not in the HTML anywhere, which means that it's not some Javascript code that's simply 'hiding' the article contents after the page loads.

However, if you switch the template, the content does load:
forthehumanspirit.com/index.php/adventur...tnews?template=beez5

So, something is preventing the article contents from loading while it's being rendered from your server. Clicking through your site, I'm not really seeing a 'content area' anywhere on any pages. However, if I add ?template=beez5, your pages really seem to come alive with content!

I'm not sure if you edited your template, or know anything about the code in the template, but there should be a 'tag' in the index.php file that looks like:
<jdoc:include type="component" />
That tag is what Joomla sees and then replaces with the component contents (Your Joomla article) on the page. Depending on your template, it may not actually be in the /templates/<YOUR_TEMPLATE>/index.php file, but that's a best guess.

Alternatively, there are some templates that have a 'Show Component' setting. Make sure that's enabled everywhere you can.

Beyond that, I really don't have any guesses. I can say definitively that this is *not* a JFBConnect issue, and it looks like JFBC is fully off right now. However, keep tinkering and let us know how it goes. If you run into other issues, just let us know. It may be something you want to talk to your template provider about as well.

Once that's fixed, and you're ready to start getting JFBConnect going.. you know where to find us :)

Good luck!
Alex
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