Topic-icon error Update Jfbconnect

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13 years 11 months ago #23808 by paours
I get the update alert about JfbConnect 4.2.3.
I click on the link to update but I get this error:

Errore di connessione al server: failed to open stream: HTTP request failed! HTTP/1.1 403 Forbidden
Scaricamento pacchetto fallito: www.sourcecoast.com/index.php?option=com...&view=download&id=75


I do it manually but it continue to notice me that i have to update JfbConnect...how to solve?
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13 years 11 months ago #23826 by alzander
Replied by alzander on topic error Update Jfbconnect
Paolo,
Can you check and make sure you've entered your Subscription ID into the JFBConnect configuration area? The link you posted should have your subscription ID in it, as that's what our system uses to verify that you have an active subscription.

If that's still not working, you can go to the following link (when Logged In) and download the updated package below. Then, install that like normal:
www.sourcecoast.com/index.php?option=com_ars&view=release&id=13

Hope that helps, but let us know if you run into any other issues!
Alex
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13 years 11 months ago #23837 by paours
Replied by paours on topic error Update Jfbconnect
I add correctly my subscription ID but it looks like doesn't work properly...even if i have installed manually the upgrade i get the alert about your update....how to solve?
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13 years 11 months ago #23846 by alzander
Replied by alzander on topic error Update Jfbconnect
Ahh.. If you mean in the Joomla Update Manager, simply hit "Purge Cache" and "Find Updates". That's a bug with Joomla where they don't update the version number immediately so thing the 'old' version is still installed.

Hope that helps, but if not, let us know!
Alex
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13 years 11 months ago #23867 by paours
Replied by paours on topic error Update Jfbconnect
Already done but it's the same...do u need ad admin access to control?
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13 years 11 months ago #23877 by alzander
Replied by alzander on topic error Update Jfbconnect
Haven't heard about this from any other users and we've had a lot of upgrades since the release 2 days ago. If you're comfortable sending us super admin credentials, we'll gladly look into it further. You can Private Message me by clicking the arrow under my picture (<----) and hitting the mail icon.

Thanks,
Alex
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13 years 11 months ago #23886 by alzander
Replied by alzander on topic error Update Jfbconnect
Paolo,
Thanks for the credentials. I went to the Update Manager area of Joomla, hit "Purge Cache" and the "Check for Updates". The JFBConnect line was removed and it no longer shows as needing to be updated. The main control panel is also not showing that it needs to be updated.

So, for me, it looks like things are right now. If you're still having issues though, just let us know!

Thanks,
Alex
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13 years 11 months ago #23932 by paours
Replied by paours on topic error Update Jfbconnect
Tnx alex!!!
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13 years 11 months ago #23940 by alzander
Replied by alzander on topic error Update Jfbconnect
No problem, glad we got you going!

Alex
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