Topic-icon Autotune stop at Basic Info

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13 years 11 months ago #23618 by paours
I follow your guide step by step but after the 1°step (Start) i get this error message:
Facebook Application configuration could not be loaded. Please check your App ID and Secret Key
 getAuthorization - Error: Could not communicate with SourceCoast.com to fetch up-to-date information.


I use correctly app ID, secrets and your subscriber ID but it seems that nothing goes right...why??
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13 years 11 months ago #23630 by alzander
Paolo,
I responded to your Private Message earlier, but wanted to make sure the answer was captured here as well...

Can you check the on the Basic Checks area of the first screen that 'cURL' was enabled? If it is enabled, then please go to Site -> System Information and then the PHP Information tab. Do a search for "disable_functions". If it's there, there should be a comma-separated list of functions that PHP is not allowed to execute. Look for "curl_exec". If that's in the list, you'll need to contact your host to lift the restriction on that function. curl_exec is required for a lot of communication with Facebook as well as it's required to use the Autotune configuration tool.

Hope that helps get you started, but if you still run into issues, please let us know!
Alex
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13 years 11 months ago #23633 by paours
Replied by paours on topic Autotune stop at Basic Info
tnx...solved!!
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Support Specialist
13 years 11 months ago #23634 by alzander
Fantastic! Glad to hear that worked. In the next release, we're planning to improve our checks for cURL to detect if it's been disabled using the disable_functions feature. Right now, we just verify that it's installed, which obviously doesn't cover all cases.

Thanks for letting us know that you're going now. If you need anything else, just let us know!

Good luck,
Alex
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