Topic-icon JFBConnect Login Extremely Slow

Active Subscriptions:

None
14 years 2 weeks ago #22956 by paudav
JFBConnect now takes forevert o login using using Facebook credentials, this since two releases prior where login was fairly quick

our site www.sliproom.com
The topic has been locked.
Support Specialist
14 years 2 weeks ago #22968 by alzander
Paul,
There's a few ways to speed up the login process, depending on your site structure and configuration of JFBConnect. We'll gladly help get things moving quickly, as the process generally is very fast. Specifically, on your site, there are 2 body tags, 2 head sections, and the Facebook Javascript library is included 3 times. Removing this duplication will speed things up greatly and remove other likely conflicts that are occurring. Most of these issues should be called out by our Autotune tool as well, which can help you diagnose problems like this automatically.

If you need more information on how to diagnose the problems, please post from the account you subscribed from. I believe you have an account, but it's easier to provide support to the account you originally subscribed on.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
14 years 2 weeks ago #22997 by paudav
tahnk you i will log it from the supported account and attach above, I have updated and run the autotune but to no avail, the autotune tells me the system plugin is not available even though it is. very lost
The topic has been locked.
Active Subscriptions:

None
14 years 2 weeks ago #22998 by gleans
This is my supported account how shoul i Send you admin details for you to assist
The topic has been locked.
Support Specialist
14 years 2 weeks ago #23018 by alzander
At this point, admin credentials aren't really going to help us. The problem is something with your site setup, not with JFBConnect in particular. If you open the HTML source code of your page, you'll see that there are basically 2 different webpages inside your site. If you search for the tag "<body>", it's in there twice, along with <head> and <html> tags. Each of those should only be in the page one time.

Because the HTML is formatted wrong, the browser takes longer to parse things out, Javascript files (like the Facebook all.js file we include) is included multiple times, and things are being initialized improperly.

The 2nd HTML block that needs to be removed simply seems to be adding the sidebar widget of "Sign up Now | Competitions | List Your Business". I'd recommend investigating, or disabling, that block of code to understand what it's doing.

Finally, at the bottom of your page, there's another inclusion of the Facebook Javascript library entirely. The other extension that's adding this also looks to be trying to manage Facebook authentication, which will slow things down. I'm not sure what extension it is, but I know Gavick does have some Facebook integration. If you have that enabled, please disable it.

We've updated Autotune to properly detect situations like yours where there are multiple body tags. Please try again and work through any issues that are pointed out, or post back here if you get stuck.

Thanks,
Alex
The topic has been locked.